CSA certification benefits
What are the possibilities of a CSA associate certification landing me a sys admin position at ServiceNow? I have quite a bit of experience as a system engineer and 6 years experience as a ServiceNow end user
Forum Posts
Identifying a Visual task board table.
Scenario:I am attempting to:1. Import data from an Excel spreadsheet2. Identify the table from my visual task boards, presumably a Tasks table.3. Import the data to this tasks table.Has anyone attempt this or asked the question before for more insigh...
Resolved! Course suggestions
I need some guidance on training I can do as a Sys Administrator for managing an Application hosted in ServiceNow PSDS. I need assistance understanding what it involve in terms of providing assistance for this application as Sys Admin ( e.g managing ...
create an error or stop submission during blackout schedule
i have a blackout schedule during a change request period but i would like to make so it displays an error if done during a blackout perioud or blocks the submission. I was told this could be done via business rule but i dont know how to go about t...
How to implement a dashboard in a portal
I'd like to implement a dashboard in my CSM portal.But I'm not sure how to go about it.Are there any useful widgets?
Resolved! Non-Prod Cloning: Backup Timing and Sequence Questions
I need guidance or best practices around the cloning of non-production instances.I have a clone scheduled tonight from Production → Test. I understand that the clone is based on the last nightly backup of the source instance (Prod), and that before t...
Resolved! I want to display only one time period on the calendar when visualizing data.
I created a calendar-type report using data visualization.I wanted to display records based on the creation date, but I had to select two items: a start and an end.I tried setting only the creation date for the start, and it seemed to work,but the t...
Resolved! Can't I set a custom table in the Calendar Report?
I tried to add a calendar report to a dashboard.I wanted to set a custom table.However, the table setting was set to "task," and I couldn't set any other values.Why is this?
Resolved! Employee Center - Menu Items not displaying in header navigation
I'm having trouble with custom menu items not displaying in the Employee Center header navigation bar. Only the default "Get support" menu item appears on the right side, while my custom menu items configured in Instance Menu are not visible. Here my...
Help mapping Interaction from REQ down to sc_task
Hey all,In our system, REQs are mapped to Interactions. For some reason, on certain records only the REQ itself is mapped — the related RITMs and sc_tasks don’t get it.I was able to figure out how to link the REQ’s Interaction to all of its child RIT...
Resolved! Inquiry on ServiceNow Usage in Nigeria
I would like to inquire if there are any companies in Nigeria currently using ServiceNow. If so, I would appreciate it if you could provide a list of such companies.
Resolved! Modules
Hello, i am new and trying to learn ServiceNowHOW CAN I CREATE A CHILD MODULE INSIDE A PARENTS MODULE?Like you have an application menu, then inside the application menu is the parents module, and inside the parent module is the child module.I can cr...
Resolved! Detect excessive transaction volumes from users
Is there a way to find out if a user is misusing the platform, and use his/her credentials to run automated solutions? In order to keep operational stability, and avoid performance issues, we would like to catch (and maybe block) if someone starts t...
Resolved! Reporting - Incident_metric
Hello all, I am trying to create a visual using incident_metric table. The goal is to achieve all incidents that were routed by certain technicians without assigning ticket to themselves first. I tried to capture this data using last updated field- b...
