Hi everyone!I'm currently working with a relatively fresh ServiceNow instance focused on core ITSM (Incidents, Requests, and basic Catalog items already live). There's still a lot of room to improve efficiency through automation and good design pract...
Certainly! Here’s a refined version of your question that adds clarity and specificity:If I change the name of a group in ServiceNow, how will this change be reflected in the associated task records? Are there any specific implications or considerati...
I'm trying to setup a script to dynamically assign a certain SCTASK in a workflow (in workflow editor, not studio) based off of the Site Admin Group that is set for the Location in the location variable, and if there is no Site Admin Group, to assign...
Hi,We are trying to get some sort of integration between Microsoft Sentinel and ServiceNowWe've installed the Microsoft Sentinel Store App (The one with the blue shield), but we don't see any configuration menu like what is described in the install/s...
Hi We are looking at using AWA for our HR cases so Agents are only assigned cases when not Offline. Testing is going well on this. However, my question is, can a manager mark an Agent as Available when the Agent has forgotten to do so? Thanks
Step 1. Navigate to all> HHD > Incidents and InquiriesWhen searching for HHD under the all menu it is not returning any results! Seems like I might've missed a step in a previous lab! Or something has not saved.Any suggestions?
Hello SysAdmin Forum, First time ServiceNow user here, so apologies if this is covered in some University modules I haven't seen yet. I've got a new Personal Developer Instance that I'm doing some lab exercises in, and was wondering what is best prac...
What are the different Notification methods that can be used to alert users when events that concern them have occurred? (Choose three.)Meeting InvitationEmailMessengerBrowser Pop upsSMS
Hi everyone,I'm currently migrating a catalog item workflow to Flow Designer and need some guidance on the best way to implement a "rollback to fulfillment" scenario.Here’s the use case:After task completion, the RITM is marked as resolved.A user acc...
During the upgrade, the following flows were pending and did not complete.Does this occur every time I upgrade?Also, is it okay to cancel these flows?・Critical Update Instruction Flow・SC Best Practice Flow・critical_update_end_of_support_glideencrypte...
I currently have an order guide that have RITMs using both Workflow Editor and Flow Designer and I'm struggling to find a way to close it off when all RITMS are 'closed complete' I have been reading KB0696058 which states the following: IssueThe requ...
Hello Everyone, What's the best way one can get involved with A career in Serrvice NOW after taking the CSA and passing? Currently I work as a systems anlyst for one of the applications my organization uses but my organization uses SNOW for their IT ...
I have a catalog item that has a reference variable to sys_user table. So within the RITM, it provides the user name. However, we have an API call needed that needs the unique User ID instead of the user name. Managers submitting these tickets don't ...
I've been focusing on the CIS courses, but during my implementations, I feel that there are a bunch of platform features that I am not as familiar with as I could be. I think taking this course will help. I just wanted to get your opinions as well. T...
