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‎10-17-2024 12:08 PM
We have an offboarding request that has a specific variable to document the "termination date" of the account. Is there any way I can run a report on the tickets that are closed after this date? I tried doing a "closed 1 day after" but it doesn't seem like I can pull a variable from here. Is there a better way?
Solved! Go to Solution.
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‎10-18-2024 03:57 AM
Hi Brent,
Did you try the reverse in the filter - variable... is more than #hours/days before Closed?
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‎10-18-2024 03:57 AM
Hi Brent,
Did you try the reverse in the filter - variable... is more than #hours/days before Closed?
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‎10-18-2024 07:46 AM
Perfect this worked! Interesting, I normally use the classic view, and from there, I couldn't pull the same information from the report. Where you have "closed" selected at the end of this condition, this wouldn't appear at all in the other view.
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‎10-18-2024 09:59 AM
Ha! I recently switched to the 'new UI' for reports and found I couldn't do something I could in the classic view. I guess when one doesn't work, try the other!