I would like to hide the SLA field for non-admin users when the stage changes to canceled,So that only admin users can view SLA details at the stage when an incident is cancelled.What would be the best solution to achieve this? Any ideas?
Hello everyone,I have been tasked with creating an access ticket from a filled out PDF (through the service portal) and the need is to have the workflow be routed with approvals. I am not sure how to get started so that when the form is filled out i...
Kindly help on how to integrate ServiceNow with1) Qualys2) XSOAR& what are the prerequisites needed for integration
Hello everyone, We have enabled IP address restriction to restrict public ip addresses to access our ServiceNow. Created allow and deny rules and this is working as expected, but this is blocking the azure ad user provisioning.If someone has impleme...
How do I generate a report that will show all catalog items that have no or zero usage?
・com.snc.document_management・com.snc.platform_document_management Are there any articles or other evidence to support this?
Hello all, Generally how often are spokes and new actions added to the Flow Designer?Is this only updated with each release of ServiceNow or are these updated regularly? Thanks. _Bryan
Hi,we're in the process of creating new record producers, all linked to the Incident table. At the moment we're using UI policies to hide fields that aren't relevant to a particular record producer but I was wondering if it was possible to associate ...
Hello experts,Need your help in ATF test step.in the "set field value" step for planned start date and planned end date i want to give dynamic date instead of a static date to run the ATF' tests seamlessly without modifiying them for every time i run...
Hi everyone, Help me in achieving the scenario mentioned below:Change request when moved to Authorize state, it is triggering approvals to a group.Once approved, the CR will move to scheduled.So, my query is, if the approvers don't approve the CR in ...
Hi,the requestor would like to see the Incident Location's time zone in a separate column in a list report. Any ideas on how to solve this without implementing a new custom field? Thanks in advance.
Hi all, My organization is looking for some information to enhance and automate our asset retrieval process. Many have suggested using Servicenows HR module or JML. We are trying to locate some concreate information on how this would work and how t...
Hi, I need to create a flow that checks if a change request is attached to the change 'related list' of my task. If no change request is attached, the flow should pause and not execute any further actions until one is attached. I can do this via a bu...
Hi,I want to find out which pattern a shared library belongs to in sn_discovery_patterns table. With regards,Venkat
I am trying the "revert to base system" for a update that was skipped on application installation. But I am getting the following error:"Your update version entry cannot be reverted because no base system version was found for upgrade x"But when I cl...
