Below are the screen shot of compose email form for Incident and CSM Case , for CSM Case Email are sending to my email account but for Incident Emails are not sending to my email account, but in email log (sys_email.list) status is sent.Case Compose...
hi I need to create a report that shows escalations from one Tier to another, for example Tier 1 has 200 total tickets they closed 100 escalated 100 to Tier 2 so the escalation rate is 50%. I cannot find a way to create a report of this type. Any ide...
Hi Guys, I have activated the AI Search in our Self Service Portal.In the Service Portal Default Search Profile, I added the following Search Sources:Catalog taskChange reqiestRequested itemThe search is working, however when you click on one of the ...
Hello,I am new to this platform. I created a new list view under the Incidents table. I misspelled the name of the list, and also created a duplicate. I want to delete it all of them and start from scratch. I did this on my Lab Instance. Thanks for y...
Hello everyone,I started working with servicenow about 2 weeks ago.I feel quite comfortable in the role of Associate System Administrator and wanted to ask what certifications I need to improve my skills ?
I plan to use ATF to take screenshots of all field values on an incident record form. Is there a way to get items whose sections are separated by tabs?I've created a test, but it doesn't seem like I can switch between tabs.The product documentation a...
Hi,I have a particular problem with MFA. I had no trouble logging into our non-production instance using different web browsers from one laptop.Suddenly MFA only works properly in the first web browser you used to log in after turning on MFA. When I ...
Service Interruption: This instance is unavailable.If service does not restore promptly, please file an incident in the ServiceNow online Support Portal or contact Customer Support via phone. https://dev207379.service-now.com/login.do this is my PDI,...
Hi folks, I created a a list type field on my custom table.I want to show in slush bucket style.Currently it is showing only like a locked icon and when clicked it is showing only a square box reference kind of. So, can someone tell me how can I show...
Hello, Hopefully this is the right forum for this, if not please point me in the right direction to repost this elsewhere. I need some guidance on how to make a report for our response duration but within our hours of operation.For example, I want to...
When a load a "List" report of Incidents in ServiceNow , I can click the 'Number' and the hyperlink resolves to that record. Is anyone aware of how I go about configuring a daily export of this report , so that when a user opens the email they have t...
Hi team We have an often used record producer at the front and centre of our Customer portal which becomes an interaction for triaging into either an incident or a request. I would like to extract some or all of the detail from the variable and place...
We're looking to set up a system to track entities throughout their lifecycle, from introduction to completion. After digging into Service Portfolio Management (SPM) and its modules, it seems like the idea-demand flow might be a good fit for our need...
Hi all,With the function "Easy Import" (Import External Data into *name of table*), I would like to clear choice fields of existing data, but through various attempts the field is not cleared but the choice entered previously remains. To avoid misund...
Hi, I have created a client side UI action which copies the current record and opens a new record in classic view.However, I have since discovered a neater way of doing it after seeing how it is done for the workspace and wondered if anyone could giv...
