Hi All I just booked an exam for the CSA. and I have finished the training last year. and have'nt got any chance to work in servicenow Ecosystem. I have booked an exam, as the voucher is expiring next week. Can anyone please guide me how to prepare f...
Hi All, need suggestion on query sys_history_line table, is it a good idea to do so. As the table contains huge number of records, which keeps growing. So if a business requirement needs to query this table, shall we decline the requirement. or can w...
We have a Security incident field to the incident form and a Security Incidents table, our client wants it to be visible only to their group. Can this be done via ACL?
Complete newby here so please ignore my ignorance. We have a termination workflow that has recently been updated to send out a notification to an HR admin group. This new notification is sent out pre-approval when a checkbox indicating an emerg...
Hello everyone, Is there a way to copy fields from existing KB article template and use them while creating a new article template so that you don't have to manually create those fields again or if there is any workaround for such situation.
I am trying to install an application for virtual agent but i get a popup saying "needs permission to access resources in your organization that only an admin can grant. Please ask an admin to grant permission to this app before you can use it." But ...
Hi, I need help with lab 4.1, page 202 of the book, I created an article by importing a word document but then is asking to 'approve article for publishing, define, apply and test user criteria on the knowledge base" I am stuck, cant find the articl...
Hi All, We have a numeric scale survey in place, and whenever the response is empty for the survey, when we create a report on it, the actual value is coming as -1. I have read somewhere that this is the default behaviour of the servicenow for numeri...
I am facing a weird issue with my instance. I have an admin role. Suddenly what happened don't know that I am not able to add an admin role to new users and at the same time not able to remove the admin role from the existing users. Even I have check...
The problem is the following, in the development instance I created a table to use it in an import set (instead of creating it directly when configuring the import set) in such a way that I created a series of ACLs which I don't want and comparing wi...
Hi, I need your help on Lab 4.2, Page 216 in the book, part 7 says: 'Go to Bud Richman's user account and grant him the catalog_admin role". I went to All > Users> then looked at the list and could not find his name on the list, what do I do? He must...
Hello ServiceNow Community,I hope you're all doing well. I'm currently facing an issue with scheduled jobs in our ServiceNow instance, and I'm seeking assistance to troubleshoot and resolve it. Here's some background information:Issue Description: We...
Is there a simple way to report on the count of virtual agent sessions transferred to a live agent where also indicating the initial topic that person tried to search in with the virtual agent?
We have the following requirements for enhancement for Transform map process. I already draft a script but it is not working as expected. Please see problem occurred below under Script Output Problems. Please also check the attached files that I'm ...
Hi, I'm trying to create a field map in our internal database employee import that will skip updating the first and last name fields if the user contains a user_name in ServiceNow. The reason for this is not all users will have a user_name or email a...
