How to search from a sys_id

[User175049]

I have an error that is giving me a sys_id , though I do not know what the record is tied to the sys_id.

How can you search with a sys_id? 

Thank you,

M

[Gunjan Kiratkar]

Hi @User175049 

Refer below article. They have provided script which you can run on background script by providing the sys_id.

Useful Background Script - Find a record by its sys_id 

[Gaurav Shirsat · Accepted solution]

Hello 

Can you please share the screenshot?

after seeing the screenshot I can suggest you something for diagnose.

basically ServiceNow instance uses Zing Tool for searching. its quiet difficult to search by sys_id in global search, possible way is only in the table when  we know the table from the which the record belongs.

You can refer this SNProTip thread, which might be helpful for you.

Mark my Response as Correct or Helpful, if you find it Appropriate.
Gaurav Shirsat : ServiceNow Community MVP 2022
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[Gaurav Shirsat]

@User175049 

did you get solution? any update on this?

Thanks

Gaurav

[User175049]

Thank you!