How to search from a sys_id

[User175049]

I have an error that is giving me a sys_id , though I do not know what the record is tied to the sys_id.

How can you search with a sys_id? 

Thank you,

M

[OlaN]

Hi,

You can try installing and using SN Utils plugin on your browser, it has a feature that allows you to search for a sys_id.

https://chrome.google.com/webstore/detail/sn-utils-tools-for-servic/jgaodbdddndbaijmcljdbglhpdhnjobg

Another way is to go to the sys_metadata table, and search there for your sys_id.

In both these cases I'm assuming that the sys_id is part of some configuration, not data (i.e. Incident record or similar)

[Edward Rosario]

Are you able to provide a screenshot of the error along with the URL.  it might list the table where this error is occurring

[User175049]

@Edward Rosario  and @Gaurav Shirsat  , here is a screenshot of the error message. Thank you

[Johns Marokky]

Hi @User175049 ,

I think the record would be in the table sys_progress_worker. I think you cant search with the sys_id because the record is not added.

Also, it mentions that it's a unique key violation.

You can check in the configure --> table to see if there is any field with unique = true. (bring the unique field)

Based on this the insertion is getting failed.

Mark Helpful if it helps in solving your Query.

Regards,

Johns

[Edward Rosario]

Try typing sys_progress_worker.list in your filter navigator, then use the filter to search sys ID contains and enter that sys ID.  It could be a job that is running or ran.