How to send a message to a user without sending an email

[bonsai]

Is it possible to send a message to the user without sending an email?
The idea is to display it on a bell icon at the top of the screen.

Ideally, I want to notify the user that a long-running background script has completed.
I don't need to send an email, but I'm looking for a way for the user to be notified.

[Dr Atul G- LNG]

Hi @bonsai 

I have doubts, as it requires some trigger initiation , so it should be available via chat or email only.

[Ankur Bawiskar]

@bonsai 

the bell notifications are wokspace provider notifications and they require some record change etc

In your case you can try to use UI script and show some message to user as alert etc

Usually those are configured when INC is assigned or INC is commented etc

Provider notification 

Create provider notification 

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[Tanushree Maiti]

Hi @bonsai 

For your requirement, the bell icon is definitely one option. However, if a provider notification is triggered, the user will also receive an email notification.

In my opinion, the best approach would be to update the Work Notes of the records using your existing background script.

For long-running scripts that update specific records, you can log the completion status directly in the processed record.

• Execution: Update the work_notes field with a completion message.
• Visibility: This creates a permanent audit trail and allows users to easily review the update the next time they open the record.