¿How to update the System Email Account password when using OAuth?

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07-04-2023 05:03 PM
¿How to update the System Email Account password when using OAuth2?
We configure OAuth 2.0 Authentication on our ServiceNow instance with Azure as a Third Party Provider Identity giving the retirement of Basic Auth, for security reasons we are needing to update the password of the System email account used on the OAuth SMTP and IMAP profiles but giving the OAuth Method don't use password, the password field does not appear anymore, how can we ingress the new password or enable the option "Authorize Email Account Access button" to appears again?, we're looking to update this parameter with no lost notifications or email service affectation as possible.
I have looking on the documentation section but there is no article for this process yet
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07-05-2023 01:29 AM
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02-12-2025 09:49 AM
If it is still relevant here are the steps to follow:
Open a private (incognito) browser window
Login with username and password into you service now instance ( not SSO, use the /login.do to force it)
Once connected you can do the usual step (Click on the Get OAuth Token UI action).
(Delete the token in the "Manage tokens" module prior to getting new tokens)