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Resolved! I need to add sc_req_item to the time sheet portal

Good afternoon, all. I have a request to add RITMs (sc_req_item) to the tasks lookup on the time sheet portal. Currently only incidents and catalog tasks are pulling. I've added sc_req_item table to the widget "time card portal - task selector" but I...

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Bcrant by Tera Contributor
  • 705 Views
  • 2 replies
  • 3 helpfuls

Resolved! sys_data_source - keeps being captured in update sets

Hi all,I have one data source, that every time the associated job runs (daily), its captued in an in progress current update set. It looks like, every time its run, this is updated on the entry on sys_data_source: And therefore, is captured in my cur...

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M_iA by Kilo Sage
  • 936 Views
  • 2 replies
  • 1 helpfuls

Report on number of emails on Case

Hi everyone,  I get a requirement to report on number of emails related to a Case in SN. Or number of actions taken on a case. I know that the related items links case to emails. However, I have hard time to make use of this link in the report.  Coul...

Ping Cai by Tera Contributor
  • 806 Views
  • 3 replies
  • 0 helpfuls

Resolved! Quick log and resolve tickets

Hi, New to SNOW and looking for some advice. I want my agents to have the option to log and close tickets quickly (Incidents).  How can I do this? Any help would be appreciated. Thanks 

Resolved! User Requests

Hi all, I am doing research to see how other companies go about implementing user access requests in ServiceNow. For example, we have a new user form that is for new employees that requests all of the user's access all in one form and channels to the...

JHi by Tera Contributor
  • 1738 Views
  • 6 replies
  • 3 helpfuls

Collapse/Expand form section

Hi there, in the Configure->Form designer, when we have a single section, we can be able to see an arrow to collapse/expand the form section. But when we have multiple sections, it is not getting displayed. I'm trying to have this collapse/expand thi...

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Harish74 by Tera Expert
  • 2209 Views
  • 1 replies
  • 0 helpfuls

How to restrict ability to commit update sets

Is there a way to restrict the ability to commit and retrieve update sets? Within the system admin group, we're looking to further limit the ability to commit and retrieve update sets to a specified group that is more controlled. Is there any way to ...

Kevin Recio by Tera Contributor
  • 964 Views
  • 7 replies
  • 2 helpfuls

Resolved! 30 minute delay on notification creation/sent

This morning we had a 30 minute delay on notifications being created/sent. This affected Incidents, Requests, etc. See attached screenshot example. User was assigned an Incident ay 07:00:31, but the notification did not get created/sent until 07:30:1...

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