I need help with a Skipped record after upgrading to Vancouver

[HG87124]

Hello,

I have just upgraded my DEV instance to Vancouver and am trying to resolve a skipped record on this file:

sys_ui_related_list

When going through the skipped records there have been options to keep the customization or to revert to the base system but the only option is to revert back to base system even though there is customization present.  I have looked through the post upgrade documentation but don't see this scenario in the doc.

Thanks for any help,

HG

[Bert_c1 · Accepted solution]

You can view the records in the sys_update_version table with name = 'sys_ui_related_list_<sys_id>' use the sys_id value of the specific record.  From there, open each and decide which version you want to keep.

[Bert_c1 · Accepted solution]

You can view the records in the sys_update_version table with name = 'sys_ui_related_list_<sys_id>' use the sys_id value of the specific record.  From there, open each and decide which version you want to keep.

[Sid_Takali · Accepted solution]

Hi @HG87124 https://www.servicenow.com/community/upgrades-and-patching-articles/exploring-upgrade-center-skipped...