Clone Preserve Data
There is a specific request item, that we do not want to clone to lower environments. Can I use Preserve Data in the target instance to accomplish this?
Forum Posts
How to control the ci_class integrated from Intune to CMDB
I have recently taken over the management of the CMDB from my predecessor. All information present in Intune is being transferred to ServiceNow, resulting in unnecessary information being stored in the CMDB.Ideally, I would like to control this by li...
EC "KB also in category" widget, how are the proposed KBs selected by this widget ?
Hi, On our EC portal we have cloned the "KB also in category" widget to create a "KB also in topic" widget. We've set it up to show 5 KBs that our in the same topic as the one we are viewing. But the 5 proposed KBs aren't really relevant with the ini...
Mass Updating Agent Workspace Views
We are migrating to the new workspace for HR from the legacy HR agent workspace. The Various fields which are available for the case for various COEs differ from form to form Is there a quick way to update the fields for the workspace View rather tha...
Servicenow Order Guide - Form Auto-expand
Hello,This might be a fairly simple question, but is there an option to auto-expand a form on the order guide to save the extra click? I can't seem to locate a easy solution. Below are screenshots - the first screen is the form collapsed, clicking th...
CIS-ITSM Retake exam: Does the questions change?
CIS-ITSM Retake exam: Does the questions change?
How to differentiate workflow, capability, product and product suits
Hi Communities,Hope you can have a nice weekend. When I am reading ServiceNow Capability Map and Platform Operating Model., I have observed the 4 terms, workflow, capability, product and product suits. Does anyone could share your understanding how ...
Where are the buttons in 'kb_view' controlled?
I would like to hide the buttons on the "kb_view" screen that appear after clicking the "Preview" button on the incident record screen.I thought that this might be controlled by the HTML of the UI page "kb_view", so I tried deleting them all. As exp...
Resolved! Knowledge Article Minor and Major Edits
Hello All, I was hoping that with the version control in place in the Knowledge Base, I would be able to control what changes warrant a new version and what don't. I don't want to make a new version of an article when we make minor amendments such a...
Email Diagnostics: Email Sending is Non-Operational (Processing Time)
Hi Everyone,What causes the Processing Time (on red font)?Is there a property or some kind of setting configuration that I need to adjust to avoid this red font indicator?Thanks in advance,SM
Resolved! New For Service Now Platform
New For Service Now Platform
Resolved! Renaming and personalization controls for embedded lists
I want control over renaming embedded lists and personalizing list columns.I don't want users to see the gear icon.Even if you change the label on the list control screen, there is no change on the form screen.How do I rename an embedded list?
Modified Admin Role: Means to Bulk update Modules with Admin Role
Greetings, I am thinking someone out there must have come across the same challenge I am currently dealing with and hoping there may be a solution out there other than manually updating 600+ modules. Scenario: Our Admin account has embedded roles whi...
Discovery options with Cisco ACI
Hello, We have a Cisco ACI deployment where SNMP is not enabled. Following the guide for a new MID server for a quick start discovery, I cannot get past the router (ACI) in order to complete a discovery. Is SNMP required to be enabled in ACI or is th...
Instructor Led vs. On-Demand Courses (ServiceNow Administration Fundamentals/CSA)
Hello, I am working through course content and have found several of the paid courses offer instructor led training. The cost difference between instructor led and on-demand training for the ServiceNow Administration Fundamentals/CSA course is substa...
