Hello Community,I came across a scenario where, when Normal Change Requests are closed, through the business rule "mark_closed" the CR is auto updated to Active - 'False';But, the Standard and Emergency change requests are not auto updated to Active ...
I was looking for a table for compose email in order to use its form , any one who knowsthe name of the table
How do I get my head around servicenow IT Operations community
Hi,We have a variable type select box Report Name. And we need to add more than 20 Question Choices.How can I add it via import?
All, I'm a technical recruiter of 25 years. I do NOT code. However, I have a good solid foundation and do enjoy playing w/ sw settings and such and feel configuration is something of interest to me. I'm currently unemployed and can devote daily...
Hi All,We have a new requirement where we have to create a new Survey form to be sent out to user manually based on SN table . The questions will consist of 5 questions and each question choice will have a weight value that will be used as a computa...
Hi, I'm trying to send 2 different sys_notitification by triggering a same event but i am unable to. Just like how we can send 2 different email notifications through the same event when the weight is same for both email notifications. In my case, ...
We are looking for ways to increase survey completions, and my boss has tasked me with this. Part of this is setting up a way to manually send the survey. I am thinking the best way to do it is to set up a form button that I can send the survey to th...
I am not able to login to my PDI. My password is not working, I tried resetting the password but still I am unable to login.
Hello Everyone,When will 'Discuss' button visible on incident form because it is not visible for every recordAnd how we can disable it from the incident form for itil users.
hi i want to ask and check if anyone has used PA for incident trend analysis For E.g to check which incidents or issues are repeat or tickets logged for same issues in last 3 months etc this is to ensure that we get help in pro active problem managem...
HI NEED HELP IF SOMEONE HAS CONFIGURED PA indicators for cmdb ? thanks
Good morning or afternoon everyone!!!I was trying to figure how to add this field to the assessment instance for surveys so I can run a report to show the assignment group. How do I add the trigger id's assignment group to this assessment instance so...
need help in configuring PA indicators like incidents closed , new incidents , requests closed etc for particular assignment group I can see Out of box automated Indicators and there is breakdown field in it but it does not work Can i create indicato...
I have a variable on a Task, that the customers will be changing the value after that task is created and they want it to send out a notification every time this value is changed. I can get it to send the notification, but it is sending when anything...
