Our ServiceNow instance was set up many years ago and as far as I can tell it is creating new user accounts based on the samaccountname in AD. This works well, every new account created in AD gets an account created in ServiceNow. The issue we have ...
I would like to hide the "Action" button on the knowledge portal screen.Is this possible?I would like to prevent knowledge record creation from the portal screen.
I would like to set up a dashboard with a report that shows all tickets assigned to groups that the viewer is a manager of. Is it possible to create a dynamic filter for this that can be applied to a report?
Hi All, I have a notification set up to trigger when a case is closed. However, it doesn’t always work as expected, some cases close without triggering the notification, while others do trigger it as intended. When to Run info:- Inserted = false- Upd...
Hello, How can I add a validation to confirm that email was sent to the members of the assignment group of the record created? Thanks
Hi Everyone, I have completed all the mandatory learning for to get CSA voucher however one prerequisites not getting completed, I tried to find out the issue but not able to understand can any one please guide me.In three prerequisite 2 are complete...
Posting my first System Administrator post.
Hi, Due to access policies within my org, we need to have a process which ensures that application access is reviewed at least quarterly. Currently we have a scheduled job which sends an email to all itil group managers with a dynamic report to show ...
Hello,We are looking at configuring the 'Business Service Status' widget to track Outages, Planned Maintenance etc. Within this, when you open a Business Service, it gives you the option to Subscribe to updates using the Service Status Subscription ...
Hi all,I’m working on a dropdown component within a workspace, aiming to open a new record form when a specific item is selected. The dropdown has a static list of items, and I’ve added an onSelect event that links to a record destination. However, t...
If you don't set a sort order for a flow's "Find Record" action, which field will it be sorted by?I think it's the creation date and time, but is this mentioned in the product documentation?I haven't been able to find it.
I created a subflow in the Flow Designer.After publishing it once, when the flow was run while being edited, it ran with the published information.The flow being edited is in "draft" status.However, even if a user with admin privileges performs the s...
HelloWhen exporting a dashboard to pdf there is an option to send by email (see images below) but when i click on export the email that is generated is without recipient, this is on a pdi instance.
I'm very new to ServiceNow. I have completed System Administrator course and I got a voucher last year but it got expired now and I want to take the test now. I'm unable to book the date for exam on Webassessor as it is saying that I need a voucher. ...