Currently on our instance, only the admins and the users in the current Assignment Group can re-assign to a different assignment group. Where is this managed to where I can add more users (or a set group) access to be able to reassign no matter where...
I don't want users with the "itil" role to see the "Now Experience Framework" menu.I thought about adjusting the application menu and module roles, but I couldn't because they were protected. Does anyone know a good way to do this?
Hello everyone - after many years of use, we seem to have a lot of old, retrieved update sets which are uncommitted in our production environment. This is all abandoned development, none of it is going to be committed in production.This causes confus...
Hi All - I'm just noticing the new-to-Vancouver feature in the ACLs called "Security Attribute Condition" which seems to be a GUI way to implement advanced scripts which seems to look at certain attributes of the person/record/object trying to access...
I'm trying to remove roles from a user, but they're not being removed.[Image 1] This is the user I want to remove roles from. [Image 2] I've removed the roles in the Edit Role section and saved. [Image 3] The roles are still listed in the Related lis...
Hello, I currently have the Software Asset Workspace enabled and an integration to Azure AD via the Microsoft Azure AD Spoke. I have been able to connect SSO applications and run the following job: SAM - SSO Azure AD update connected applications I h...
Hello,Is there possible to attach document in resolution notes? How?RegardsCarlo
Hi, After Cloning and Upgrade our Service portal QA instance Onclicking the categories widget it redirects to Prod instance for the respective category and Dev also redirects to Prod instance. Let me knew the URL issue on this,
Hello everyone,I am looking for a specific note that talks about how to manage the roles and what roles must be given to the users called "Key Users" (KU), these users must be able to create, assign, search and move freely within from the servicenow ...
We have Inbound Email Actions for (among other things) creating Cases in our HRSD environment. We have one rule that runs when:Recipient contains hr@testorg.comAnd it creates an HRC for the general HR assignment group. We have another rule that runs ...
Hello, I have just upgraded my DEV instance to Vancouver and am trying to resolve a skipped record on this file:sys_ui_related_list When going through the skipped records there have been options to keep the customization or to revert to the base syst...
Hi, I'm looking to amend an approval summarizer for RITM approvals (why does it put the 'Description' of the RITM as a default rather than the name of the Catalog Item? - weird)Apparently, in order to do this I need to amend the 'approval' view of th...
For service requests, fulfillers currently update customer visible comments and requesters respond to these comments, at the Requested Item level. We want to change that so the fulfiller updates customer visible comments on the task level instead of...
I'm looking to create records with REST.This is required for functional testing currently under development.I'm looking for the ability to create records at the same time, something that can't be replicated with features like import. I believe I can ...
The official documentation states that it can be added using the attachment icon (clip symbol), but it does not appear.I am doing this as the PDI administrator user and have no lack of user rights.I am looking for a way to attach it to a record, not ...
