Importance - Pros & Cons of Integration Hub. Cost details.

[Karthick PS]

Dear Team,

Our client is asking what Integration Hub is and its uses are.

They are much demanding for custom integration with Azure Active Directory.

Can someone please help me to understand what the merits of using Integration Hub over the custom integration and the best practices.  Please share the cost details of using the Integration Hub.

[Mahathi]

Hi @Karthick PS ,

Integration hub has a lot of benefits, highlighting some of them here:
1.Low code/No code 
2.It includes a wide array of Pre-built connectors and actions that simplify the integration process, reducing the need for custom code.
3.Integrations created in Integration Hub can be reused across different projects, enhancing scalability and reducing redundancy.
4.Integration Hub is maintained by ServiceNow, ensuring that connectors and features are kept up to date with the latest changes in external systems.
5.Built-In Security: Integration Hub includes built-in security features such as encryption, ensuring that data transferred between systems is protected.
Compliance: Using a platform-provided integration tool helps ensure compliance with industry standards and best practices.

Please mark helpful and accept it as solution if this answered your query.

Thanks,
Mahathi

[Jitendra Diwak1]

Hi @Karthick PS,

Integration Hub in ServiceNow is a powerful tool designed to streamline and automate the integration process between ServiceNow and external systems. It offers several advantages over custom integrations, especially when dealing with complex integrations like Azure Active Directory. Here are some merits of using Integration Hub:

1. **Pre-built Connectors:** Integration Hub provides pre-built connectors for popular systems like Azure Active Directory, which significantly reduces the time and effort required to set up integrations. These connectors are designed to handle the intricacies of each system's API, ensuring smooth communication between ServiceNow and Azure AD.

2. **Low-code/no-code approach:** Integration Hub allows users to create integrations using a low-code/no-code approach, which means that even non-developers can build and manage integrations without extensive programming knowledge. This accelerates the integration development process and reduces the dependency on IT resources.

3. **Orchestration and Automation:** Integration Hub offers powerful orchestration capabilities, allowing you to automate complex workflows involving multiple systems. This enables you to streamline business processes that span across ServiceNow and Azure AD, such as user provisioning, access management, and synchronization of data.

4. **Centralized Management:** Integration Hub provides a centralized platform for managing all your integrations. You can monitor the health and performance of integrations, track data flow, and troubleshoot issues from a single interface, improving visibility and control over your integration landscape.

5. **Scalability and Resilience:** Integration Hub is built to handle large-scale integrations and can accommodate the growing needs of your organization. It offers features like error handling, retry mechanisms, and queuing, ensuring resilience and reliability even in the face of unexpected failures or spikes in workload.

6. **Out-of-the-box Functionality:** Integration Hub comes with several out-of-the-box functionalities such as data mapping, transformation, and enrichment, which can be easily configured to meet your specific integration requirements. This minimizes the need for custom coding and reduces the risk of errors or inconsistencies in data processing.

Regarding cost details, ServiceNow's pricing for Integration Hub typically depends on factors such as the number of connectors, the volume of data processed, and the level of support required. It's best to consult with a ServiceNow representative or refer to the official pricing documentation for accurate cost estimates tailored to your organization's needs.

In summary, Integration Hub offers a comprehensive and efficient approach to integrating ServiceNow with Azure Active Directory, providing numerous benefits in terms of speed, reliability, and ease of management compared to custom integrations. It aligns with best practices for integration development and empowers organizations to drive digital transformation initiatives more effectively.

Please accept my solution if it works for you.

Thanks

Jitendra