Hi all, does anyone know if it is possible to filter the list of preapproved standard change templates based on the logged in users assignment group? This is the list you get when you request to create a change. It opens landing page (UI page) 'Chan...
I have a requirement to create a provider notification when knowledge is approved. I created a provider notification but did not get a notification. I see the approved knowledge via log. I attached the content, log, and notification and want to ...
Hello,I am looking into making the STATE field on PROBLEMS read only when the record is closed. Obviously thats easy enough to do with UI POLICY or DATA POLICY but neither of those will stop people from editing the field through the LIST VIEW. I real...
New to ServiceNow and importing Data. I have a source data and want to only update field_b in the target table if field_a exists already in the target. However, I do not want to insert a new row if field_a does not exists in target. In the transf...
Hi, please suggest me what are the topics needs to be concentrated and how do I attempt ServiceNow admin fundamentals exam. I have attended session few months ago. but, as part of workload not able to attempt the exam immediately. need some suggest...
Hello, I'm trying to figure out a way where we can add a current Variable ${current.variables.variablename} to the subject line of a Workflow Notification for a catalog item to alert a certain amount of users. The message body is picking up the ${cur...
Hi Everyone, We have a catalog item that requires 3 approvals.The 1st (user manager) and 2nd (AOA POC) approvals are working, but the 3rd one (AOA Head) is being skipped. Skipped error Group approval setting // Set the variable 'answer' to a comma-se...
I'm trying to upgrade our SCCM plugin to the SG-SCCM. We have two SCCM servers, one for servers and one for workstations. We'll call them Server-SCCM and Client-SCCM. I've successfully configured both connections (no integrated authentication) and bo...
Hi all, As all of you know, service-now UI has changed since last upgrade or just before that.I have habituated to older UI view and hence I go to system properties, and find out the propertyglide.ui.polaris.experienceand make the value to false. The...
Hello everyone, We've granted access to the Case table for an integration user, limiting their permissions with the following roles: snc_external, sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.customer_case_manage...
Hi All,I couldn't add or edit any labels from Dashboards.When I checked in docs, there are no roles required to add or modify labels.But, I am getting an error message as ""Error Message You do not have permission to update label".Can anyone let me ...
We recently upgraded to Washington DC in our test instance, which I quickly discovered has a keyboard shortcut Ctrl + Shift + K that opens the Notifications panel. In Edge, this is also the "duplicate tab" shortcut, which I use very very frequently w...
Hi all, I would like to solve a problem we are facing about Agent Chat/Live Agent on CSM, as I do not have much experience on this subject. Here's the situation, what we need: -> Priority (By Number):(0 No chat)(1, first to attend)(2, if priority 1 ...
Hi, I have added form button in agent workspace. There is form button('Transfer to IT') available in platform view and I have added this button in agent workspace and it is not showing in agent workspace. Please find attached screenshot : I have cr...
Hello! When clicking the "Create Problem Ticket" UI Action from Incident Record, Problem ticket is automatically created even if some mandatory fields in the Problem Ticket are not filled out (e.g Mandatory Assignment Group) This leaves the Problem T...
