We are looking for ways to increase survey completions, and my boss has tasked me with this. Part of this is setting up a way to manually send the survey. I am thinking the best way to do it is to set up a form button that I can send the survey to th...
I am not able to login to my PDI. My password is not working, I tried resetting the password but still I am unable to login.
Hello Everyone,When will 'Discuss' button visible on incident form because it is not visible for every recordAnd how we can disable it from the incident form for itil users.
hi i want to ask and check if anyone has used PA for incident trend analysis For E.g to check which incidents or issues are repeat or tickets logged for same issues in last 3 months etc this is to ensure that we get help in pro active problem managem...
HI NEED HELP IF SOMEONE HAS CONFIGURED PA indicators for cmdb ? thanks
Good morning or afternoon everyone!!!I was trying to figure how to add this field to the assessment instance for surveys so I can run a report to show the assignment group. How do I add the trigger id's assignment group to this assessment instance so...
need help in configuring PA indicators like incidents closed , new incidents , requests closed etc for particular assignment group I can see Out of box automated Indicators and there is breakdown field in it but it does not work Can i create indicato...
I have a variable on a Task, that the customers will be changing the value after that task is created and they want it to send out a notification every time this value is changed. I can get it to send the notification, but it is sending when anything...
Is it being replaced with CartJS. A scoped API.
Hello All, I have installed ServiceNow PDI for the first time and created a account as an admin. But i'm unable to view/edit cmdb_ci_tables due to security constraints. anybody can help me to get the full admin access for PDI instance? or any guidanc...
I wrote a code that uses a repair script to check and log the value of each record.The output destination is the "syslog" table.However, I believe that if the log becomes large enough, it will not be possible to write to the records.So instead of rec...
Running into a situation on both a Demo instance and a PDI where installing any of the Service Operations Workspace add-ons/plugins (such as the ITOM Applications) results in the above error. Service Operations Workspace is already installed but can...
Hello all, I am shifting the organization and I want to change the E-mail address of now-Learning service-now to my personal email address so that once I join the new organization and get official email id, then I will update with the same. So, can s...
It has been proposed by a vendor that our normal changes include in the schedule any potential roll back time when creating the schedule for the normal change. I have not been able to find best practices to decide on this. Are there any thoughts on s...
Is there a way to allow users to view reports and dashboards in detail (means no limitation) without providing them ITIL role?
