Resolved! Show .eml Email file in Document Viewer
Is it possible to allow .eml file be viewed using Document Viewer? I would like to view email correspondence in the Platform rather than downloading, opening the file.
Forum Posts
How to Remove Old Custom Tables & Application Scopes
Hey All,Back a couple years ago (2019), as an inexperienced young admin, I had created some Applications and Tables, essentially not knowing what I was doing. At some point I had gone back and deleted all the tables and application records, reverting...
Is there a way to report on who first handled an Incident ?
As part of my role in a Service centre I would like to be able to understand which agents first handled an incident and when they come in via self service and see how they handled the incident at first point of contact to be able to identify how we c...
Resolved! Report of Users in only one group?
Is there a way to generate a report, on platform, of users in one group? Note, I'm not trying to find all users in a specific group. I just want to know which users are in a single group (could be any group) at a given point in time.
Resolved! Client Script in Incident form
I received a requirement that in the incident form, if Subcategory 1 (u_subcategory) is SAP, only APO, ECC, OpenText, and SAP-Security should be shown in the CI field. I created a Client Script, but there's an error: onChange script error: TypeError:...
ServiceNow Career Journey
Hello Everyone, as someone who recently joined the community and starting out, what was or is everyone's opinion of using ServiceNow and how did it impact you along your growth in your career?
Compose Email functionality for incident and change not working but it is working for Service Case
Below are the screen shot of compose email form for Incident and CSM Case , for CSM Case Email are sending to my email account but for Incident Emails are not sending to my email account, but in email log (sys_email.list) status is sent.Case Compose...
Creating report showing escalations
hi I need to create a report that shows escalations from one Tier to another, for example Tier 1 has 200 total tickets they closed 100 escalated 100 to Tier 2 so the escalation rate is 50%. I cannot find a way to create a report of this type. Any ide...
Resolved! AI Search results from the Service Portal is being directed to classic UI
Hi Guys, I have activated the AI Search in our Self Service Portal.In the Service Portal Default Search Profile, I added the following Search Sources:Catalog taskChange reqiestRequested itemThe search is working, however when you click on one of the ...
Resolved! How do I delete a list view/ or list layout I created under my Lab Instance?
Hello,I am new to this platform. I created a new list view under the Incidents table. I misspelled the name of the list, and also created a duplicate. I want to delete it all of them and start from scratch. I did this on my Lab Instance. Thanks for y...
Associate System Administrator certifications
Hello everyone,I started working with servicenow about 2 weeks ago.I feel quite comfortable in the role of Associate System Administrator and wanted to ask what certifications I need to improve my skills ?
Resolved! How to switch record form tabs in ATF
I plan to use ATF to take screenshots of all field values on an incident record form. Is there a way to get items whose sections are separated by tabs?I've created a test, but it doesn't seem like I can switch between tabs.The product documentation a...
MFA stopped working
Hi,I have a particular problem with MFA. I had no trouble logging into our non-production instance using different web browsers from one laptop.Suddenly MFA only works properly in the first web browser you used to log in after turning on MFA. When I ...
Service Interruption: This instance is unavailable. If service does not restore promptly,
Service Interruption: This instance is unavailable.If service does not restore promptly, please file an incident in the ServiceNow online Support Portal or contact Customer Support via phone. https://dev207379.service-now.com/login.do this is my PDI,...
List Collector slush bucket to be shown
Hi folks, I created a a list type field on my custom table.I want to show in slush bucket style.Currently it is showing only like a locked icon and when clicked it is showing only a square box reference kind of. So, can someone tell me how can I show...
