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Resolved! Filter preapproved standard change based users assignment group

Hi all, does anyone know if it is possible to filter the list of preapproved standard change templates based on the logged in users assignment group?  This is the list you get when you request to create a change. It opens landing page (UI page) 'Chan...

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CCZMAX1 by Giga Sage
  • 1160 Views
  • 4 replies
  • 4 helpfuls

Resolved! ServiceNow Administration fundamentals exam

Hi, please suggest me what are the topics needs to be concentrated and how do I attempt ServiceNow admin fundamentals exam.  I have attended session few months ago. but, as part of workload not able to attempt the exam immediately.  need some suggest...

chakkavishnu by Tera Contributor
  • 2195 Views
  • 3 replies
  • 0 helpfuls

Resolved! Adding Current Variable to Subject Line in Workflow Notification

Hello, I'm trying to figure out a way where we can add a current Variable ${current.variables.variablename} to the subject line of a Workflow Notification for a catalog item to alert a certain amount of users. The message body is picking up the ${cur...

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Aaron25 by Tera Guru
  • 1076 Views
  • 2 replies
  • 3 helpfuls

Resolved! Group Approval getting skipped

Hi Everyone, We have a catalog item that requires 3 approvals.The 1st (user manager) and 2nd (AOA POC) approvals are working, but the 3rd one (AOA Head) is being skipped. Skipped error Group approval setting // Set the variable 'answer' to a comma-se...

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Vengeful by Mega Sage
  • 958 Views
  • 5 replies
  • 0 helpfuls

Service-now instance again switching back to new UI version

Hi all, As all of you know, service-now UI has changed since last upgrade or just before that.I have habituated to older UI view and hence I go to system properties, and find out the propertyglide.ui.polaris.experienceand make the value to false. The...

Lucky1 by Tera Guru
  • 1153 Views
  • 1 replies
  • 0 helpfuls

allow the use of create/update labels from dashboards

Hi All,I couldn't add or edit any labels from Dashboards.When I checked in docs, there are no roles required to add or modify labels.But, I am getting an error message as  ""Error Message You do not have permission to update label".Can anyone let me ...

SaiA by Tera Contributor
  • 689 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to change new Ctrl + Shift + K keyboard shortcut?

We recently upgraded to Washington DC in our test instance, which I quickly discovered has a keyboard shortcut Ctrl + Shift + K that opens the Notifications panel. In Edge, this is also the "duplicate tab" shortcut, which I use very very frequently w...

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Agent Priority on Queue Agent Chat

Hi all, I would like to solve a problem we are facing about Agent Chat/Live Agent on CSM, as I do not have much experience on this subject. Here's the situation, what we need: -> Priority (By Number):(0 No chat)(1, first to attend)(2,  if priority 1 ...

Joao Souza by Tera Contributor
  • 879 Views
  • 1 replies
  • 0 helpfuls

Resolved! I have added form button in agent workspace.

Hi,  I have added form button in agent workspace. There is form button('Transfer to IT') available in platform view and I have added this button in agent workspace and it is not showing in agent workspace. Please find attached screenshot :  I have cr...

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