Instance access

Ubong
Kilo Contributor

‎06-06-2023 08:56 AM

Dear esteemed experts,

As a newcomer to the ServiceNow Partner Portal, I am currently attempting to gain access to our company's instances. Regrettably, I have encountered an issue where the system indicates that I need access privileges, and even our administrator is unsure of the underlying cause. It is important to note that the administrator and I are novices to the platform. Any help would be grateful

Preview file
228 KB
0 Helpfuls
  • 1,094 Views
3 REPLIES 3

V D S Sankar
Tera Contributor

‎06-06-2023 09:31 AM

Hello Ubong,

   I think your mail Id must be added to now support company account. Check if it was added or not. If not ask admin to add. Not everyone would be able to get support through Now Support. So in order to get access, your ID must be an authorized one.

0 Helpfuls

Bert_c1
Kilo Patron

‎06-06-2023 09:35 AM

Hi,

 

User the Developer site to access lots of free training content.  Use the Docs site: https://docs.servicenow.com/ to access documentation.

0 Helpfuls

Saurav11
Kilo Patron
Kilo Patron

‎06-06-2023 09:37 AM

Hello,

 

Are you using  customer/organization ID to login to Now Support/store? Is it the same ID you use to login into your customer instance. Do you have admin access on PROD?

 

Please mark my answer as correct based on Impact.