CSA 2026
What version will we be tested on?
Forum Posts
Create catalog tasks based on the attachment
We have catalog item Employee information Change Request.And on the request, there is a attachment for the Employee information that needs to be update.Currently, our catalog item only creates one catalog task for AD user data change.How can we add m...
Query about approval notification
I have a current catalog item and already build the workflow.The stakeholder requested that if the request reject on the first time, it will go back to the requestor asking for additional information/attachment. Once the user add a comment and update...
HTML email body into the RITM
I created an inbound action to create RITM var createRITM = true; // Condition to create a RITM (assuming no duplicate check logic is required) var curr_record; // Check if the subject is valid to create a RITM if (createRITM) { // Create the car...
Approval in Flow Designer
I created a catalog item with 2 approvals. 1st approval is the user manager2nd approval is based on the category.If user manager approved the request, it will move to the 2nd approval.If user manager rejected the request, it will end the flow (Cancel...
Resolved! Query about Flow Designer Approval
Is there a way to do approval sequence in Flow Designer.Example: Approver 1, Approver 2.Once request is submitted, it will ask for Approver 1. Then if Approver 1 approved, it will move to the next approver which is Approver 2.
Mid server renames itself?
I have an On-premise ServiceNow instance.And we have not really done anything much Mid servers yet.But is it possible that if discovery is left on, that the system renames itself and the directory on the Windows server? I have seen some strange behav...
Deactivating Notifications
I am deactivating some custom notifications which are not required.I would like to know how to analyse the impact of deactivating them .How to validate the effect with Business rules or any other .
LDAP SERVER SET UP ISSUE WHILE TESTING CONNECTIVITY
I am providing the exact credentials which are provided in the task, but still unable to test the server connectivity. Could someone please help me what exactly i am missing in this.
Resolved! Inbound emails ignored due to X-ServiceNow-Generated header
Hi, we’re seeing inbound emails from an external vendor being ignored by our inbound email processing. The emails are marked as received-ignored by the Ignore header filter. The messages include the header:X-ServiceNow-Generated: true They also conta...
Any tips for next certification
Any tips for next certification after passing CSA.
Gettig Error : Did you add and post a comment?
Hi ServiceNow, I got a issue while creating new record and adding comment. I add comment and post it even i got error.kindly resolve my issue. thank you.
Resolved! script on incident
An Incident is updated from the UI. There is:an onSubmit Client Script that sets a field value, anda Before Business Rule on the same table that also updates that field.Question:Which one runs first, and which value is finally saved to the record?Tha...
