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Update set "ghost in the machine"??

Hey all... This morning I completed an update set in my TEST environment and pushed it to PROD. Then, the fun started happening...... A multi-row variable set that I had removed entirely from several catalog items in the TEST update set was appearing...

davidvetter by Tera Contributor
  • 393 Views
  • 2 replies
  • 0 helpfuls

Flow logic for email replies - ideas and discussion

We have one flow for processing (a) new/forwarded emails, and (b) for processing reply emails.(a) is pretty straightforward - create a task, prepopulate some fields, and assign it to the right team.(b) is more subject to opinion. This is the one I wa...

Maks by Tera Guru
  • 369 Views
  • 1 replies
  • 1 helpfuls

Performance impact of cloning

Do you know how much of a performance impact there is on the source instance when a clone is performed?I'm thinking of running clones consecutively with a few hours between each.In that case, is there a risk of the performance of the source instance ...

bonsai by Mega Sage
  • 465 Views
  • 5 replies
  • 4 helpfuls

Resolved! About clone spacing

I manage three instances for work: production, semi-production, and development.This time, I will be cloning the production environment to semi-production and development.How much time should be left between â‘  and â‘¡ below?Also, is it possible to run ...

bonsai by Mega Sage
  • 509 Views
  • 2 replies
  • 2 helpfuls

Service Now capabilities for Tech Support

It’s interesting enough that this is enough study that this is off the grid formality. I am very interested in learning more about the service now opportunity to understand technology and specifically what actual skill I would need to enhance or like...

AdelleL by Giga Contributor
  • 257 Views
  • 1 replies
  • 0 helpfuls

CSA exam questions from latest or older versions?

Hello All,   The latest Xanadu version SNAF training is 12 hours content which is 6 hours less than the previous SNAF versions.   Will the exam questionnaire be from the Xanadu version only or will there be questions from the previous versions as wel...

Jeremy16 by ServiceNow Employee
  • 498 Views
  • 2 replies
  • 1 helpfuls

Fields missing in backend

Hi All, We have a new workflow, that is using certain fields from the portal. However the fields are not showing on the backend form. there are filled in and I've set the fields to be used in the workflow. but they are not there.Any suggestions? Kind...

BarbaraMM by Tera Contributor
  • 220 Views
  • 1 replies
  • 0 helpfuls

Resolved! unable to see Extends option on a custom table created.

I am trying to create a new table while learning in my PDI(Yakohama version)I could not see the option to allocate or assign this to another table(Task) as a child.Extends option is not visible, any reasons?Thanks in advance 

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Imlearning by Tera Contributor
  • 529 Views
  • 3 replies
  • 1 helpfuls

SNAF 18 hours 19 minutes course access

I have completed the SNAF Xanadu version (12 hours course). But when I try to enroll myself for the SNAF course which is for 18 hours 19 minutes, it does not let me enroll. It keep showing a message 'This content cannot be enrolled in directly'. I ha...

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SreebornaG by ServiceNow Employee
  • 519 Views
  • 3 replies
  • 0 helpfuls