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Trouble Getting Skill Assignment to Work With Incidents

I've gone through this tutorial a few times and also through all the other documentation I could dig up.   https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-assignment/concept/skills-routing-tutorial.ht...

Alan42 by Tera Guru
  • 1143 Views
  • 3 replies
  • 2 helpfuls

Employee Roles for ESC Portal

Hello!  We are in the process of cleaning up our users and it has been noticed that the previous team responsible for Snow were manually adding the cmdb_read role to each employee so they could see reference fields while logging tickets. We've been t...

LiamO by Tera Contributor
  • 1719 Views
  • 6 replies
  • 0 helpfuls

Where is configuration set of price type currency format

Hi Everyone, I want to understand the configuration behind the value formatting of a field with the "Price" type.For example, the "Cost" field, which is of type "Price", has a value like 987654321, and it is displayed as 987,654,321 with commas inser...

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rmaroti by Tera Contributor
  • 1457 Views
  • 9 replies
  • 0 helpfuls

Resolved! How to migrate data records while retaining the sys_id

The sys_id of user and group records will change when they are migrated using an import set such as Excel or CSV.This has a major impact when using an update set to migrate features that have user or group reference fields in the destination, such as...

bonsai by Mega Sage
  • 1558 Views
  • 3 replies
  • 4 helpfuls

CSA exam Question Clarification

Im seeing this type of question on multiple study guides. I have looked into the eBooks and found discrepancies between them and my own PDI and other sources. The question:  An administrator creates “customer_table_admin” and “customer_table_user” ro...

sme4hire by Tera Contributor
  • 1774 Views
  • 6 replies
  • 2 helpfuls

CSA Exam Topic Q & A Notification methods

Here is another question I keep seeing on study guides where the answers don't align with Xanadu documentation. Question: What are the different Notification methods that can be used to alert users when events that concern them have occurred? (Choose...

sme4hire by Tera Contributor
  • 2100 Views
  • 7 replies
  • 3 helpfuls