How to set the invalid queries into empty result sets in ServiceNow?
How to set the invalid queries into empty result sets in ServiceNow
Forum Posts
Resolved! Can't figure out how to revert to default theme with Next Experience after using Theme Builder
So I just turned on Next Experience in our test environment so I can mess around with it before we upgrade to Vancouver. Wanted to play around with themes and company branding, so I installed the Theme Builder application and created a theme using ou...
Slow Response Time
Hello Admins. How do I resolve the slow response time problem in the ServiceNow Platform?
Resolved! Exclude Some Breakdowns for Formula Indicators
Hey team! I'm trying to create a data visualization with a formula indicator, that has 2 breakdowns: Resource and Task. In order to get a percentage out of 100 for each task, I structured the formula so that it looks like this: ([[Total hours]] / {{T...
Best Way to Migrate KBAs from Production to Test Without Full Clone
Hi everyone,I’m looking for the best method to get all of my Knowledge Base Articles (KBAs) from our production instance into our test instance. I specifically want the articles and their full content to mirror production, but I can’t do a full clone...
Resolved! How to migrate the data from a third party ticketing tool to Servicenow
HI All, We have a requirement where we need to migrate the data from a third party ticketing tool to servicenow. What is the best format we can take the data in order to migrate in to our servicenow instance. what are the best practices we need to f...
Does not output flow reports result in longer runtime?
I am investigating the output of flow reports.I was checking the flow runtime when the flow report was output at FULL and when it was OFF.Strangely, the runtime was longer when the flow report was OFF than when it was FULL.I tested it several times, ...
Auto populate assignment group on clicking UI action
Hi all,We have a custom Candidate table, where a record is created though record producer. One of the fields in this Candidate form is Region- a choice field. Once we open the Candidate record on application side, there is a UI action 'Create Task', ...
Information for restoring flow reports
I am considering adding an archive function to extend the retention period for flow reports.I am not sure which tables to save as archives.The table name was listed in the popup that appeared when deleting a record in sys_flow_context.Will I be able ...
"Requested attachment does not exist"
if User export the listlayout of Custom table,entries getting creating in sys_attachment table,but not able to view the document,Getting Error as "Requested attachment does not exist"
Resolved! How to auto populate location in REQ
Hi, Can someone please advise how I can configure REQ form to populate location based on the "Requested for" user? I have been able to create business rule to populate the location for the new requests but for the existing ones I can't figure out wha...
I passed CSA a month ago, when is the next Delta exam?
I want to keep my CSA certification active, looking a the Delta exam information, it is not obvious to me when the next Delta will be released...? Additionally, will I get an email notification when this happens?
Resolved! non admin users can use sn utils on servicenow
non admin users can use sn utils on servicenow???????????and manipulate several fields.
Resolved! Field level ACL - One field Write
Hello, How to make a user be able to write only one specific field on a form? I want that users in say 'Management' group are able to edit solely 'approval_status' field on a form, other fields they shouldn't be able to edit. I understand that Field ...
