Instance Banner Logo - Right Click does not give option to open in a New Tab.

[Andrea Lorenzo]

Hello Everyone,

We upgraded to Tokyo and we are facing an issue where our Instance Banner Logo, does not provide anymore the option for a link menu, but only as an image menu. I will try to show via screenshot:

1. Here a screenshot of our DEV-INSTANCE where, I kept the previous UI and I still see the menu when clicking on the banner logo:

2. This is what I see instead on the PROD-INSTANCE:

Both instances are same versions, but on DEV I kept previous UI, on PROD we are using the new UI.

Any ideas or help will be appreciated.

Thank you,

Andrea Lorenzo Gambadoro

[Darrell F]

I'm confused on the user case. However, you could create a favorite that opens a new window since the option is not available on the banner anymore. 

[Saurav11]

Hello,

On my Tokyo PDI instance as well what you see on PROD. And this is definitely a change because of the new UI As the new UI uses a completely different framework to the old one's.

Please mark my answer as correct based on Impact.

[Andrea Lorenzo]

Hello,

I understand this is the new Tokyo UI, but I am asking if someone was able to revert to the previous function, without having to switch to the old UI.

Thank you!

[Saurav11 · Accepted solution]

Hello,

I do not think there is any such property that will help you get it as at the platform level itself the framework is completely different:-

Code for new UI banner:-

<img src="/uxta/0850a525073220105fca5d1aead30038.assetx" alt="ServiceNow Service Management">

Code for old UI banner:-

<a class="navbar-brand" href="home.do" target="gsft_main" style="background-image: url('1d9db08653522300dda1ddeeff7b1215.iix');" title="" data-sys-properties="glide.product.image.light" ng-click="setNavigatingState(true)" data-original-title="ServiceNow Home Page"><img id="mainBannerImage16" style="height: 20px; visibility: hidden;" aria-hidden="true" src="1d9db08653522300dda1ddeeff7b1215.iix"><span class="sr-only">ServiceNow Home Page</span></a>

Please mark my answer as correct based on Impact.