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How to measure the time taken for screen transitions

I'm planning to measure the time taken for screen transitions during non-functional requirements testing.I considered looking at the "LCP" value in the browser's developer tools performance, but I couldn't measure it when transitioning screens on the...

bonsai by Mega Sage
  • 599 Views
  • 1 replies
  • 0 helpfuls

Bulk Change Requests

Hi - We have teams that are required to open a large amount of Change Requests on a daily basis. They are similar in nature in terms of start time and affected CI, just the impacted CIs (servers) change. So one Application could have 200 servers, the...

danielgran by Tera Contributor
  • 2365 Views
  • 6 replies
  • 0 helpfuls

Resolved! SNPI - LDAP SERVER SETUP

Hello everyone! I'm doing the course ServiceNow Platform Implementation On demand.I'm doing the exercise  "SNPI - LDAP Server Setup", but I have received the error message when configure the following options for LDAP: RDN: ou=CloudDimensionsDevQuery...

MiriamLC by Kilo Expert
  • 4787 Views
  • 7 replies
  • 10 helpfuls

Resolved! ServiceNow CSA — Career Paths & Real-World Advice

Hello everyone,My career background is primarily in consulting and professional services, including management consulting, change management, advisory work, and strategy. I’m at a point where I’m ready to make a career shift and add a more technical ...

KofiS by Tera Contributor
  • 3968 Views
  • 12 replies
  • 6 helpfuls

Notification Does Not Trigger As Expected

Greetings everyone,Please assist, I have create a notification which I want to trigger when a demand record is created or assigned to field changes. I can't figure out on why the notification only triggers on update but not on insert. Please check th...

Screenshot 2026-04-14 at 13.19.01.png
Kamva by Giga Guru
  • 1096 Views
  • 11 replies
  • 1 helpfuls

CSA Instance

I've started to study the for CSA exam but i cant reach out to instance to make hands-on experience what is you suggestion instead.

reza3 by Tera Contributor
  • 791 Views
  • 6 replies
  • 3 helpfuls

Using Interaction or Customer Contact/Call Logs in CSM

Anyone have an insights they can share on how their enterprise operations uses interactions or a custom contact/call log to handle all interactions (calls, chats, walk-ups, phone, etc). My company requires our agents to create a ticket for every call...

CSA exam.

I couldn't pass the exam last month because the questions are complicated and wasnt able to see new update about Zurich version which the question more related that. Now i am studying again and all support and advice are most welcome,

ca4452bc by Tera Expert
  • 545 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to prevent UI actions from appearing in related lists

I've implemented a UI action that appears as a button in the upper right corner of the list screen.The button also appears in related lists that display the same table.I'd like to hide it only in the related lists. Is there a good way to do this?I'm ...

bonsai by Mega Sage
  • 652 Views
  • 1 replies
  • 1 helpfuls

where to start

Hello Everyone, I am pharmacist, but want to change my carrier in the IT field. Where to start if my goal is to get a good job?

rphajay by Kilo Contributor
  • 532 Views
  • 3 replies
  • 0 helpfuls

CSA Preparation

Hello, I am preparing for the CSA exams. All support and advice are most welcome,

DoshinaM by Tera Contributor
  • 537 Views
  • 3 replies
  • 0 helpfuls

Resolved! Hello :)

Hi Everyone, just posting as I am on my System Administrator journey and eager to explore more about the ServiceNow platform.