Hello. I have created a new view that shows some additional fields on the rm_story table. This view works great if you go to the story table and open a record from there. However, if you go into the agile board and open a story, it forces you into th...
When an agent is receiving a live chat request, they are not able to see that window popup when they have moved away from the servicenow tab or window. Their settings (Attached) for the browser to allow notifications seem correct. though. What are we...
Hi everyone, I'm facing an issue with a Transform Map that I can't fully understand. I have a Transform Map targeting cmn_schedule_span with three coalesce fields defined:start_date_timeend_date_timeschedule.nameSince schedule is a reference field, ...
I have linked a catalog item to a flow.However, after migrating using an update set, the flow stopped working for some reason.After investigating further, I realized that the approval field of the request record was still set to "not requested."In th...
How to prevent users from closing an Incident if there are active Child Tasks? using flow
Hello All, Can you suggest some sites or articles where I can practice / do a mock test before appearing for CSA exam. Thanks,Atul
How to prevent users from closing an Incident if there are active Child Tasks? using flows
hii Service Now
duplicate Reason for rejection comments are being logged in HR cases.In Production, the same “Reason for rejection” comment appears twice under Additional comments within seconds of each other.I also checked the sys_journal_field records for a few af...
Hi I was wondering if the Integration Hub AD Spoke can be configured to work with ARS and if so how?
Is there any OOTB solution that allows you to see when an impersonation starts, when it ends and what was done during it?
can we practice in my free instance?
I am trying to set up account for a bunch of inbound mailboxes running on Exchange Online. I find instructions on how to set it up using a OAuth Autorisation Code flow but none on how to set it up with Client Credential flow. Is this even possible?
Hello everyone, I have noticed that after update state of tickets, when I go to Overview dashboard in SOW to Unassigned tickets of my groups, some tickets are missing, is there any time for synchronisation this info? O refreshed few times, but some ...
Our internal ServiceNow Production instance has been migrated to RaptorDB.The Non-Production environments remain on MariaDB.We have observed several issues, and we have already requested improvements from ServiceNow.With that in mind, I would like to...
