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Resolved! Inbound emails ignored due to X-ServiceNow-Generated header

Hi, we’re seeing inbound emails from an external vendor being ignored by our inbound email processing. The emails are marked as received-ignored by the Ignore header filter. The messages include the header:X-ServiceNow-Generated: true They also conta...

CCZMAX1 by Giga Sage
  • 487 Views
  • 1 replies
  • 2 helpfuls

Resolved! script on incident

An Incident is updated from the UI. There is:an onSubmit Client Script that sets a field value, anda Before Business Rule on the same table that also updates that field.Question:Which one runs first, and which value is finally saved to the record?Tha...

AfifU by Tera Contributor
  • 1663 Views
  • 9 replies
  • 16 helpfuls

Resolved! My workflow is not creating a catalog task

I am new to ServiceNow and was going through ServiceNow Administration Fundamentals On Demand (Xanadu) - Module 5 - Configure Self Service - Workflow Automation lesson - lab 5.3.1, I was instructed to trigger a flow on a catalog item and change the s...

YashwanthM by Tera Contributor
  • 1233 Views
  • 2 replies
  • 3 helpfuls

Resolved! ServiceNow CSA Practice Test

Hello SysAdmins, I have scheduled my CSA exam to occur by the end of September. I would like to utilize the remaining time I have to complete as many practice tests as possible. Can anyone recommend any that contain up to date questions? Any directio...

Somehow missed part of the previous task on my lab.

I need some help please. Somehow I managed to progress to the VTB task without creating a problem with the given values from the previous task. I am not sure how to create said problem with the correct components, so I can progress, and finish my cur...

boshoba by Mega Contributor
  • 518 Views
  • 1 replies
  • 0 helpfuls

Resolved! Data storage in base table and extended table

When a table is extended, it inherits all the columns from the table it is extending. When we store data in extended table, records are created in base table as well. My question is on the data stored for columns that are in the base table. The data ...

Vipin Verma3 by Tera Contributor
  • 3541 Views
  • 10 replies
  • 4 helpfuls

Self-hosted Oracle moved to Exadata for ServiceNow

Anyone that is self-hosted using Oracle moved to using Exadata on-prem instead of regular database?Any issues encountered during migration that were not expected?Have you gotten better performance and more HA than before?And what level of HA is so?

jeffreyluto by Tera Contributor
  • 675 Views
  • 1 replies
  • 0 helpfuls

Resolved! Rename Variables formatter label

Hi, I have added the catalog variable formatter to my form design but when it displays it has the title Variables.  Does anyone know if this can be changed? I added a section title but the Variables label still remains.  I can see that the default UI...

CCZMAX1 by Giga Sage
  • 922 Views
  • 3 replies
  • 2 helpfuls

Reporting & Dashboard

Hi All,Please let me know, if anyone can help me in defining custom colors for the dashboard in servicenow based on the value (Eg Success  - Green, Failure - Red)

sumitvasude by Giga Contributor
  • 1064 Views
  • 4 replies
  • 0 helpfuls