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Resolved! Need Guidance

Hi My name is Nehal Chavda. So blessed to have community like this.  As a ServiceNow RiseUp Alumni with experience in UX Research & Design and Gen AI (Now Assist), I’m currently exploring the best career path where I can truly grow and make an impact...

NehalC by Tera Contributor
  • 1951 Views
  • 8 replies
  • 5 helpfuls

Not able to change a users email address

Trying to change a users email address. I understand to do this you need to check the "Generate new password and notify user immediately" box at the bottom of the edit page. The question is how does this affect users using SSO?

ServiceNow Report Access Issue

Dear All, I have created a scripted report for an user and shared with him, But while running that report ,User is unable to see any records over there. Please find the SS attached for reference and provide your input. Thanks,Sam   

SambitRath by Tera Contributor
  • 639 Views
  • 5 replies
  • 0 helpfuls

"unknown tag 28 encountered"

I found the following REST-related error in the article below! https://www.servicenow.com/community/sysadmin-forum/where-are-errors-logged-if-the-rest-api-returns-an-error/m-p/3508378#M22561 I found a REST-related error in the following article!The e...

bonsai by Mega Sage
  • 825 Views
  • 4 replies
  • 2 helpfuls

Flow Designer: 'If' flow logic conusion

Hi all. I have a case where I've built a flow that tracks like this... trigger (service catalog)>get catalog variables>ask for workflow start approval>wait for condition (approval is approved)If 'approved' is 'true'>do the following in parallel (2 sc...

davidvetter by Tera Contributor
  • 443 Views
  • 1 replies
  • 0 helpfuls

Resolved! Where are errors logged if the REST API returns an error?

I manage two ServiceNow instances.These two instances send and receive records via the REST API.At one point, the status code for a REST action was anything other than 200.The error message from the sending instance included "unknown tag 28," and the...

bonsai by Mega Sage
  • 860 Views
  • 3 replies
  • 3 helpfuls

LDAP sync with Windows AD changing assignment group names

I have a request to update a group name in ServiceNow. We use Windows Active Directory LDAP to manage our Groups. The group that needs to be changed has been around for a while and we don't want to create a completely new group. My goal is to be able...

CSA questions

What action can be performed by selecting the Additional actions menu in Table Builder?A. Schedule a jobB. Duplicate the selected form viewC. Add a new moduleD. Create a database index

GadeG by Tera Contributor
  • 1159 Views
  • 5 replies
  • 1 helpfuls

Automated Testing

I need to notify ServiceNow Form Owners about continuing or archiving their forms, as these have been inactive due to non-usage for more than 19 months. To streamline this, please help set up an automated process to raise tickets for these owners whe...

Resolved! CSA questions

What are the benefits of building flows using Flow Designer? (Choose three).A.Provides IDE for complicated scriptingB.Provides built-in libraries /API for complex codingC.Automatically populates SLA recordsD.Provides natural-language descriptions of ...

GadeG by Tera Contributor
  • 1003 Views
  • 6 replies
  • 3 helpfuls

TinyMCE ribbon buttons not showing after being added

I finally got tired of trying to build Knowledge documents without the full ribbon of options, specifically the indent and outdent.  I found a document that advised to go into the system properties and in the glide.ui.html.editor.v5.toolbar I added t...

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ChrisWing by Mega Guru
  • 486 Views
  • 1 replies
  • 0 helpfuls