Instance is not working

PallaviL
Kilo Contributor

‎03-24-2025 09:46 PM

Hi,

My instance is not working. It is not waking up from hibernation.

 

 

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2 REPLIES 2

AndersBGS
Tera Patron

‎03-25-2025 12:29 PM

Hi @PallaviL ,

 

As you might know, there are no support available from ServiceNow in relation to PDIs, hence your are left with two options:

  1. Wait, it should come online again
  2. If you get tired of waiting, release your instance and request a fresh installation. Please note, all your development which haven't been backed up will be lost for good.

 

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Dr Atul - LNG
Tera Patron

‎03-25-2025 01:25 PM

Hi @PallaviL 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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