Hello all, As the title says I am trying to localize Push notifications using gs.getMessage(). I have created the messages both in English and Portuguese in System Localization > Messages. Then created the following email script for the request compl...
Hi Everyone, The formatter works perfectly in the Request ITEM level, but it doesn't display for sc_tasks. I am unable to select Activities filtered. Is this a table level issue or something simple I am forgetting. I have tried researching the cause...
How do I make the sn_request_write role available in a production environment? We need to provide users access to the CAB Workbench without providing them the full itil role. Does this require additional licensing?We do have the "Change Management" a...
Hi, I am working on a request catalog form with orchestration. I need to find a way to pull the user name field from the requested for field instead of the logged-in user. I am currently using a catalog client script with the code below to pull the...
I've granted 'dashboard admin' to a colleague but he still does not have the ability to 'duplicate dashboard' Does anyone know how to grant that permission? Thanks
I have installed the plugins for Microsoft Teams integration. Using Service Operations Workspace, the Collaborate frame with the chat icon appears on some users content sidebar, but not others. I didn't explicitly do something different for the users...
Hi,How to delete lane in Task Board? is it possible?There is only option to Hide it.RegardsDanuta
I'm trying to remove the "Mandatory requirement on a field when the record is assigned to a specific assignment group.This is the client script I'm using with little success. function onChange() { var group = g_form.getValue ('assignment_group')...
Hi! Can I link more than 1 Project Task to the Same Change Request? We submit a Change Request for the Logical portion, but want to be able to track Change Requests that involve our Physical portion. If I open a Project Task assigned to the Physical ...
Is there a best practice for where the 'Request' SLA should be located? We have a requirement to have a standard Request SLA for any Request Item. However, what it must do is pause when any of the linked SCTASKS are in a 'pending' state and then res...
HI Need help I am able to configure UI policy where in if someone is rejecting a change by going into approvals then it will ask for reason or comments for rejection (attachment 1) However i noticed that when a approval right clicks and reject a cha...
Hello everyone, I've tried Googling this message but am completely striking out so I'm hoping someone else has encountered this and can provide some guidance. We are in the middle of implementing Virtual Agent and have created several topic flows tha...
Hi Team,I am trying to configure guided tour on portal. When I am navigating to custom page. I am getting an error as "The Service Portal header menu or Tours menu does not seem to be present on this page. Users will not be able to launch this tour. ...
Our client is requesting to set-up inbound email auto ticket creation for change request. In Servicenow, only with ITIL role can create a change record. My question is does it violate ITSM process? since by configuring this it bypass the access ...
Hi! Has anyone found a way you can add HR service (or other fields) as criteria for an escalation rule? As of now, the system only supports one escalation rule per Assignment Group. Although, we have different escalation workflows depending on the HR...