HR standard ticket actions widget
hi is it possible to amend the action options on HR standard ticket actions widget? Without amending the scripting? thanks
Forum Posts
Resolved! I want to dynamically create the URL of the service portal and include it in the body of the notific
I would like to include a link to the service portal in the body of the notification.Is it possible to dynamically enter the URL of the service portal using a script, etc., without directly entering the URL in the text?It's a pain to manually fix the...
Resolved! I want to log in client script
I'm looking for a way to log to the syslog table like "gs.info" in a client script.
Is there a way to determine if an INC or Request was submitted by Now Mobile App
Hi Everyone,Recently we launched Now Mobile App for End Users.We decided to use the existing IT Service Catalog that is in use for our Service Portal. We added this to our Services on Launcher Screen by adding Browse Catalog instead of using the defa...
LDAP group import errors
Hi, We are running a daily LDAP Group Import to sync some AD groups in servicenow. For some reason, some of the group fail to import - or at least it looks that way since the last sync time on the failed ones is showing years ago, and the group itsel...
Event Logs tables
Hi All In "Platform Security" document (see https://downloads.docs.servicenow.com/pdf/enus/servicenow-sandiego-platform-security-enus.pdf) on page 1075-1076 are mentioned Workflow logging and Configuration Information logging. Wich table store this l...
Configuration item in Change Request
Hi, Anyone can help to how to edit or change the configuration item on the submitted CR?
Resolved! Business Service only visible to ITIL users
I'm having an issue where only ITIL users can see a specific service that i need all users to be able to see. How can i make it so all users can see it? What ITIL users see... What non ITIL users see..
Role required for Schedules (not the scheduler for tasks - the calendar)
Hi Folks,I've had a good look around for this topic - not found much since 2014. We are on SanDiego - going to Tokyo shortly. Have a Service desk who currently use the Schedules to let customers know opening hours. I will be working with them after t...
Resolved! Skipped records after the Upgrade. Base System vs Customized are exactly same
I am reviewing the skipped records after the upgrade. But is some skipped records what i noticed is base system version and customized version is exactly same. My doubt is if they are both same why the record was skipped during the upgrade
Resolved! hyperlink in servicenow report
Hi,I created report for shipped active RITM's and i want the report to have clickable link to the tracking page.the RITM form has string field for the tracking code i created string label with default value for the tracking page and HTML function fie...
Resolved! Recommendations for Request assignment Group
We are using OOB Request Management and have a handful of catalog items for users to select from. When an item is submitted, approval is automatic and the request, request item and catalog task records are generated. Depending on the catalog item s...
How to create this knowledge base choice screen?
Hi ALLI would like to switch to this screen with a button on the knowledge list screen.I don't know about this screen, so I started researching. I have to judge whether it can be used or not depending on the contents of the investigation. The functio...
Some roles are missing when requesting the [sys_user_role] table without an admin account
Hello community, After requesting the [sys_user_role] table with a non-admin account, some roles are missing like the admin one for example. But doing the same request with an admin account, I get the results wanted listing every roles. I've tried f...
Resolved! Unable to read sys_email table via Table API
Hi,I tried to get the metrics from servicenow like last email sent/received for the report which I'm generating. But in API Explorer, sys_email is not available in table selection and only ar_sys_email is available. Hence could you please help me li...