Integrating a specific third-party system with ServiceNow

[theanurag]

Is there a recommended approach for integrating a specific third-party system with ServiceNow, and what are the potential challenges?

[sunnyt1]

Hi @theanurag , you can refer to this post.

Solved: Re: Third-Party Integration with ServiceNow - Best... - ServiceNow Community

[Ankur Bawiskar · Accepted solution]

@theanurag 

it all depends on what the 3rd party system supports and what kind of integration you are planning to perform.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Anil Nemmikanti]

Hi @theanurag ,

For every integration we need the following details.
1. Endpoint - The endpoint we are hitting.
2. Authentication - The authentication details like Basic or OAuth or Mutual.

3. Request body - sample request body if is POST and PATCH and PUT. follow the sample request body.

4. Response body - What is the standard response body that will get in return.

those are the details which are required for the integrations.

[Vishal36]

Hi @theanurag, 

Integrating a third-party system with ServiceNow depends on the type of data you’re syncing—like incidents, changes, or custom records—and how the external system is set up.

Most teams try REST/SOAP APIs or Integration Hub with MID Servers. These can work, but they often require custom scripts, ongoing maintenance, and careful error handling to avoid duplicates or data loss.

If you’re looking for —especially for two-way, real-time syncs—ServiceNow Partner enterprise – grade integration tools like OpsHub Integration Manager can help. It has a Free Community Edition of that can help you with -

• Real-time, bi-directional sync
• A user-friendly, no-code interface
• Preserving rich formatting
• Custom mappings
• Handling field-level conflicts

Also, you can get started immediately without requiring a Licence. 

Feel free to share which system you’re connecting—happy to offer a more specific recommendation.

Hope it helps!