We need a solution for the integration of a “confidential” label for Case, Change, Request, Problem and Incident. How can “confidential” data records be mapped? Do you know this and if so, how have you implemented it?
We have now included a separate “confidential” field as a chekcbox in the task table and made it available for all records that require the field. This means that it is one field for all records and not a separate field for each record type. Access has also been regulated via ACL. It works perfectly.
We have now included a separate “confidential” field as a chekcbox in the task table and made it available for all records that require the field. This means that it is one field for all records and not a separate field for each record type. Access has also been regulated via ACL. It works perfectly.
