Hi All, We are trying to add menu items to our employee centre, and have done so by following these steps; Portal Configuration > Main Menu > Employee Center Menu > Menu Item Related List > New I then went back to Employee Center Menu, copied the Sys...
Is there a best practice for where the 'Request' SLA should be located? We have a requirement to have a standard Request SLA for any Request Item. However, what it must do is pause when any of the linked SCTASKS are in a 'pending' state and then res...
HI Need help I am able to configure UI policy where in if someone is rejecting a change by going into approvals then it will ask for reason or comments for rejection (attachment 1) However i noticed that when a approval right clicks and reject a cha...
HI,we have created a service portal and trying to achieve customize searchwe are trying to limit the search scope to the record producer we have created but the search is going to the record producer table view, instead of tryit view.
Hello, I'm looking for a way to automatically establish relationships between newly-discovered AWS cloud resources (e.g. EC2 instances, S3 buckets, DBs) and cloud applications (i.e. application services) that are already registered in CMDB. It appear...
Hi all, I want to create a report on 'CI Relationships' table showing the records which are duplicate. Like, same Parent and Child relationships (more than 1) has to be shown. Like, in CI relationships table, if more than one record is there (Same Pa...
Hello everyone, I've tried Googling this message but am completely striking out so I'm hoping someone else has encountered this and can provide some guidance. We are in the middle of implementing Virtual Agent and have created several topic flows tha...
Hello,If we have not done Service Mapping or cannot do this across our entire estate for whatever reason but we want to be able to identify which which CI (Server Host or Database) is used by a Business Application, or vice-versa, where or how can w...
Hi Team,I am trying to configure guided tour on portal. When I am navigating to custom page. I am getting an error as "The Service Portal header menu or Tours menu does not seem to be present on this page. Users will not be able to launch this tour. ...
Our client is requesting to set-up inbound email auto ticket creation for change request. In Servicenow, only with ITIL role can create a change record. My question is does it violate ITSM process? since by configuring this it bypass the access ...
hi,Could you please help me to check on my servicenow instance the report I got from servicenow about my company Itom discovery visibilty licence? I have a subcription of IT Operations Management Visibility for servers only (quantity 500 ). But i...
Hi! Has anyone found a way you can add HR service (or other fields) as criteria for an escalation rule? As of now, the system only supports one escalation rule per Assignment Group. Although, we have different escalation workflows depending on the HR...
I have had my developer instance on ServiceNow for about 5 years. it always has given me the ability to reclaim my instance and I'm not getting it today. I really need this instance reclaimed. Can someone tell me who to contact since the option is no...
Hello, On our employee center homepage, we are trying to apply a background image to the employee search so it looks like this:However, it appears the only way of applying a background image is to apply it to the entire container:Is there a way of ac...
Hello, How would I go about resizing the widget on the right so that the dimensions match that of the widget on the left? It is using the 'Quick Links' OOTB widget and ideally, I would like to put the two quick links side by side instead of ontop of...
