Resolved! Change color of footer in Employee Center portal
How can I change the footer color in my ESC portal.
Forum Posts
Resolved! Breakdown source filter on dashboard is not working on Task_sla table.
Breakdown source filter on dashboard is not working on task_sla table, it is working as expected for task & Incident table. please help to troubleshoot this issue.In the above snapshot, if you see assignment group breakdown is working as expected on ...
Resolved! Approvers unable to view approval record after it has been approved
Hello! Our users are running into issues where they are unable to see the approval record after it has been approved. I tried making modifications to ACLs but was still unable to get it working. I've attached a screen capture of what our users see, ...
Cannot able to create a report. Please help
Hi all, Note: I have admin role, A user is unable to create a report on Incident metric table. The error it is showing up isAccess to this content denied based on report_view ACLs When I tried to check, I cannot find the table in ACLs and I cannot fi...
What things should I focus on being new to ServiceNow to help master faster!
Hello All, New to the ServiceNow ecosystem. Currently studying for the CSA now. If willing to share any wisdom or knowledge about topics, courses, common issues, configuration patterns that you wish you knew early on in your ServiceNow career or If y...
ServiceNow Administration Fundamentals On Demand - TIPS/SUGGESTIONS NEEDED
Hi all, My name's Jorge and I have some experience working with ServiceNow instances to perform my work tasks, but I have recently started the "Associate ServiceNow Administrator" learning path and got to the "ServiceNow Administration Fundamentals" ...
Is there a way to change the order of the Legend information in a Report Chart?
Hello Everyone, I am new to this Forum. I hope this is a valid question that doesn't make me feel as new as I actually am at this.My question is when I'm creating reports in ServiceNow for a Dashboard. I can create charts that have the graphical info...
Instance availability report.
Hello Folks, I appreciate if anyone can guide me on this: I require to know where to I find a report or dashboard about instance availability, it is not required the P1 FREE Dashboard as it shows the metric of P1 cases created on month, but that does...
Resolved! Make all fields read-only using UI policy
I want to make all fields read-only when a condition is met.I was planning to handle this with a script instead of creating UI policy actions one by one. Identify the dictionary records present in the table in the display business rule and store the...
Resolved! "GlideDialogWindow.get().destroy();" does not work
I am using UI script to display UI pages.“var gDialog = new GlideModal(ui_page_name, 200, 300);gDialog.setTitle(ui_page_title);gDialog.render();”I executed "GlideDialogWindow.get().destroy();" in the UI script process, but the dialog did not disappea...
URL in the body of an email sent out via flow designer
Hi All, I have a requirement to send an email through flow designer upon triggering a condition. Email generates fine except for the URL (link) to the record in the body of email. I did some reading around the community and noticed that one of the u...
Resolved! Report on tags
Hi everyone I want to run a report but part of the filter should be 'Tag' 'is not'. When I do the filtering I only get this:I do not get an operator to choose from like I get from e.g. 'Planned start date'Is there a way to do this?What I want to ach...
Resolved! KB1443041 The Opt-in instructions just don't work
WRT: KB1443041https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1443041 I'm in my Vancouver instance, I am elevated to security_admin, I should have The Power of Greyskull at this point.I'm trying to follow the steps to enable 3D...
Resolved! Generic Approval Flow
I need to create a generic flow for different catalog items (each item has different variables). For example, - approval to order an item - approval for cab - approval for folder access - and many more How do i create a generic flow design that will ...
SSL/TSL Certificate Bulk Upload
Hello All,Am trying to bulk-upload the SSL/TSL Template certificates but it's not allowing it keeps saying "ServiceNow remove sample certificates and retry". Has anyone run into the same issue? Kind Regards Misgana D.
