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Virtual Agent Not Translating Language from English

Hey everyone, So the virtual agent has a setup called "Report a Issue!" However, it doesn't translate any other languages. Everything just comes up in English which is an issue as we are a world wide company with many customers using different langua...

Void84 by Giga Guru
  • 609 Views
  • 1 replies
  • 0 helpfuls

Resolved! Location on incident table to show affected users location

Hi all,I am looking for a way to show the "affected users" location under the location coloum on the incident table The users location is pulled in from AD but I would like the field above to show the affected users locationany ideas? 

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Lee Bowers by Tera Contributor
  • 564 Views
  • 1 replies
  • 1 helpfuls

Does ServiceNow support Simplified Chinese?

hi,Does ServiceNow support Simplified Chinese?In the medium to long term, our client plans to leverage the ServiceNow platform for their counterparts in China & APAC. Is there any language pack? How will that work?What do we need to do for the platfo...

Karthick PS by Tera Contributor
  • 1424 Views
  • 4 replies
  • 1 helpfuls

Resolved! Agent Workspace Resize List Pane

Hello ServiceNow Admins: Does any one know if its possible allow users to resize or collapse the list pane in the agent workspace?  I do not see any options to do this in the Workspace Guided Setup, so its likely not configurable.  However, wondering...

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Minh2 by Tera Expert
  • 647 Views
  • 2 replies
  • 0 helpfuls

Location field is not populating any data in the Incident.

Hi,We encounter an issue wherein one submitted incident (which was submitted from portal) does not show up the location data in it. However, when you create a new incident that is showing the location data.It's weird and wondering how a submitted inc...

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Karthick PS by Tera Contributor
  • 496 Views
  • 2 replies
  • 0 helpfuls

How to allow group managers to change group members

Hi All,I'm doing a net new platform implementation and have a requirement to allow group manager to modify group membership.  In this post, the venerable @Chuck Tomasi indicated 4 ACLs would do the trick (assuming sys_user_group read).  I've implemen...

dwilborn by Tera Contributor
  • 1439 Views
  • 1 replies
  • 0 helpfuls

Location Data from external source (AD)

Hi , The Locations in our Location table is getting synced from Active Directory. If you see the attached screenshot, you will understand that Ad is creating a new record in SNOW in Locations table by concatenating City + Zip Code. I tried to remove ...

Create a new catalog item to manage Group Membership

Hi, My client wants to manage the group membership (add or remove a member from a group). So, I am proposing a catalog item to do this job.Do we have any OOB catalog item for that?If we do not, then can I get the script to be used in the workflow of ...

Karthick PS by Tera Contributor
  • 1194 Views
  • 5 replies
  • 2 helpfuls

Resolved! Approval comment

I want to add the comments given in an approval record to record on the approval for field.

Misgun by Tera Contributor
  • 622 Views
  • 1 replies
  • 1 helpfuls