On some Knowledge articles, Edit button is not visible but only Subscribe button. It is not dependent on Valid to field as for some Valid to dates in the past also is showing the Edit button. Not dependent on category as well. I tried checking in UI ...
Our client wants to have a delete function in service now, they want to delete a ticket permanently from the platform.Please suggest the best recommendation/practices for deleting an Incident. I've gone thru the below prod doc wherein it says only th...
My Instance dev76856 is not having the option to restore. Kindly help.
On sys_template, the groups field is no longer allowing the listed Group(s) access to view/apply the template. I tested the user field, and it works as expected. I tried creating a new template as well as modifying current ones, and both times the ...
Hi I'm new to ServiceNow admin, need to learn and wanted to know any links for basic troubleshooting which can help in fixing issues
HelloI am looking for a way to find out when items of a particular Service Catalog (we have multiple) were last ordered. This would be used to help us determine whether a SC Item should remain in the catalog or removed due to lack of need. Thank you,...
I checked the client in the UI action and used "g_from.save( );". However, the record is not saved and when I try to leave the screen I get a popup telling me what was not saved. There are about 30 customized fields. When I searched for other artic...
Hi,We have implemented Microsoft Azure SSO and when we try to use our usual url (https://xxxx.service-now.com/navpage.do or https://xxxx.service-now.com) to login we get the logout screen instead until we use the url https://xxxx,service-now.com/logi...
Hi All!We have a requirement to add a table in Email notification that will list all Order records(sample table). I have created a mail script that is called in the Notification body. Please see below Body for the sample created in Incident. This see...
In the "Customization Properties for the detection of Change conflicts" page for Change Management, what does the "Enable the scheduled change conflict checker" check box do? I can't find any difference with conflict detection when the box is checked...
We use the "Send SMS" UI Action in an Incident ticket that sends a user a text message. A record is stored in the 'notify_message' table. Currently, this table doesn't show the record the message was generated from. Is there a way to report on this t...
I need to extend our discovery process to include a call out to our enterprise ldap server to retrieve various elements specific to the server (owner, description, lifecycle, even the name of the app/service they belong to). Trying to create a discov...
Hi Team,We are in a domain-separated instance and for cost/policy reasons we aren't able to have our 'developer' team be granted the 'admin' role in our Dev instance. However, we need these devs to be able to create objects like notifications for us....
When installing or changing tables and plugins, some users need to clear the browser's cache for the change to appear. Any definitive solution for this?
I want to create 2 CABs. We already have one CAB for IT but i want to create a separate one for the Clinical IT folks. Just wondering if it is possible and how to get it done. Thanks in advance.
