Is User's Last Login date updated when the user directly approves things by email?

[Cristiano Souz1]

I would like to know whether the last login is updated when an user approves something directly through email (without loging).

Thanks in advance.

[Mahathi · Accepted solution]

Hi Cristiano,

As per the below KB Article, i feel the last login will get updated for the user.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0824070

You can also check further in this :

https://www.servicenow.com/community/developer-forum/how-last-login-time-works/m-p/2432299#M947661

Please mark helpful if it answers your question.

Thanks

[Sai Shravan]

Hi @Cristiano Souz1,

No, the last login field is not updated when a user approves something directly through email in ServiceNow.

The "last_login" field in ServiceNow is a system field that is updated only when a user logs into the ServiceNow instance. If a user approves something directly through email without logging into ServiceNow, the "last_login" field will not be updated. To track user activity in ServiceNow, you can use features such as Audit Log, System Log.

Reference : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564981

Regards,
Shravan

[Gabor10]

Not by default.

The below script action is responsible for updating the "Last login" field on sys_user. 

https://<your instance>.service-now.com/nav_to.do?uri=sysevent_script_action.do?sys_id=8e93ed730a05001301dec5cd65369e9e

This Script Action is triggered whenever a "login" event is created in the Event Queue. 

You could create a custom Event (and a Business Rule that triggers it whenever an inbound email is received on the instance) and create a custom Script Action to update the "Login time" similarly as the out of the box action is doing it. 

While it is possible, I do not recommend doing it

[Edward Rosario]

The last login date for a user in ServiceNow is typically updated when the user logs in to the platform directly through the ServiceNow user interface.

However, when a user directly approves things by email in ServiceNow, the last login date for that user may not be updated, as they are not technically logging in to the platform.