Servicenow voucher help.
Im working in a servicenow partner companymy company is unsure about vouchers when asked how to get csa exam vouchers to register for csa. thank you in advance
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Service Now
Starting to learn service now
Resolved! Unable to add “Languages” field in the Knowledge Base form in Lab Instance of ServiceNow.
Unable to add “Languages” field in the Knowledge Base form in a Lab Instance of ServiceNow. The languages field has been selected in “Form Layout”.The languages field has been selected in “Form Design”.System Properties of glide.knowman.translation.e...
ServiceNow CMDB vs. in-house CMDB
My org prefers the use of another CMDB to using ServiceNow and ServiceNow Discovery. What would be the best way for me to broach the topic of making the switch? Would it be worth it, if what we have is already "working?"
Resolved! How to remove user from a subscription
Hi All, We have a number of users that are allocated subscriptions via license. They no longer require the fulfiller role but they still need access so they can raise tickets via the portal.When going to their user, remove from subscription is greyed...
Role of the Operations
What is the role of the Operations page in Flow monitoring?A. Timeline launch details,B. Visual design,C. Timeline tasks only,D. Execution details for runs
New ITIL users are seeing raw date‑time and sys_created timestamps concatenated
Hello,Does anyone encountered this kind of issue for new user with ITIL role in ServiceNow?The date is not in the correct format although the settings are correct.
Choices are visible in the portal and but showing up in the try it option for the same catalog item
Hi @Everyone, I have a scenario where we have categories and subcategories for a catalog item. These both categories and subcategories are stored in a custom choice table. The issue here is that when we select the category in portal, we are able to...
Does anybody completed Platform Analytic
Hello team,Any body completed on CIS Platform analytics?
Hello
Just a tet
Outbound emails marked as "Sent" but never delivered – No error, no retry, no Message ID
Hello everyone, We are currently facing a critical issue in our production instance and would like to know if other customers have encountered similar behavior.Problem Summary:We have identified multiple outbound emails that exhibit the following beh...
Case Viewer Users Unable to View Referenced Fields on Case Form
I have assigned two roles to the user: Business Stakeholder and Case Viewer.Our primary requirement is for these users to have read-only access across ServiceNow, including:IncidentsProblemsChange RequestsAll other ITSM recordsCustomer Service CasesW...
Resolved! Now Assist & AI Search - Is it still necessary to set SC Forms to be VA Compatible?
Since setting up Virtual Agent we always planned to go through our forms and set them to Virtual Agent compatible, but never actually completed the task.With this setup the VA would go through the form with the user and place the request for them.Wit...
ServiceNow to Control-M integration
I need your help with a Control-M integration.Use Case:When a catalog request is raised in ServiceNow, job details are provided in JSON format based on business requirements (OS/MFT). Once the RITM is approved, a standard change request is automatica...
How to auto-notify stakeholders before integration client credentials expire?
Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.).... Goal: Detect credentials expiring within 30 days and automatically: Email mapped stakeholdersCreate a tracking ...