ITIL Licenses used
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08-11-2025 12:56 AM
Hi All,
I am trying to collate the total number of ITIL licenses used within my organisation in ServiceNow. I have seen a number of articles on the web, but none of them gave me a clear answer.
Can anyone assist?
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08-11-2025 01:27 AM - edited 08-11-2025 01:30 AM
@MaxwellA, sys_user_has_role table gives that info. Subscription Management dashboard shows how many license purchased versus how many used. Wondering what else are you looking for?
There is User Role Histories (sys_user_role_history) table which tells when a role was added and removed.
Is there anything else in specific you are looking for?
Please elaborate!
Regards,
Vikas K
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08-11-2025 01:29 AM
Hi @MaxwellA
Go to sys_user table and filter
active=true AND role=itil
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08-11-2025 01:36 AM - edited 08-11-2025 01:45 AM
Check these two threads, Accept my answer
https://www.servicenow.com/community/platform-analytics-forum/itil-license-count/td-p/1257337
https://www.servicenow.com/community/itsm-forum/itil-licence-usage-fulfiller-role-usage/m-p/2401228
Regards,
Musab
