Knowledge Article Content Widget

[alipia123]

hi I noticed in my PDI that the knowledge article content shows the "revised by" for some roles and "authored by" for other roles.  In my companys instance it always shows the "revised by" and I believe that we have an OOTB instance of the widget.  Is there any setting that drives this?  We would prefer to show the "authored by" in our widget

[Ravi Chandra_K]

Hello @alipia123 

Greetings!

I beleive you have to clone the OOB widget by changing that part of code.

refer the below threads where similar requirements discussed:

https://www.servicenow.com/community/now-platform-forum/how-to-change-quot-revised-by-quot-to-quot-a...

https://www.servicenow.com/community/knowledge-managers/widget-hidden-kb-authored-by-revised-by-name...

https://www.servicenow.com/community/itsm-forum/remove-kb-article-author-revised-by-field-from-agent...

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra

[Ravi Chandra_K]

Hello @alipia123 

Greetings!

Any feedback on my reply? were you able to do this?

Help others to find a correct solution by marking the appropriate response as correct answer and helpful!!

Kind Regards,

Ravi Chandra.

[alipia123]

Thankyou Ravi I have seen that is possible to clone the widget and actually in part of our system we do have a cloned widget that does always show the "authored" by.  My question was why in my PDI do I see different behaviour in showing the authored / revised by when different roles are accessing it?  as I thought the PDI would have an OOTB widget?

[Ravi Chandra_K]

Hello @alipia123 

I believe there are no rule restriction in the widget.

if the article is revised since publishing, then it will show revised by.

if it is not revised at all, it will show authored by.

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.