SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

create reports and dashboards

Hi Community, I’m currently working on the ServiceNow Yokohama version and would like to understand the steps to create reports and dashboards in this version. Are there any changes or new features introduced in Yokohama related to reporting or dashb...

Community Alums by Community Alums  
  • 989 Views
  • 3 replies
  • 0 helpfuls

Resolved! About Copy Incident UI action and attachments

If you execute the Copy Incident UI action on a record with attachments, the attachments will not be copied until you save it.It seems that the function "ajaxFunction_makeIncidentCopy" in the script include "IncidentUtils2SNC" also copies the attachm...

copy_inc.JPG
bonsai by Mega Sage
  • 371 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to use the Triggered condition for an Email Notification?

Dear experts, I want to know how do we use this condition for an email notification when to send is When Triggered, I configured an email notification for monthly KRI Email Reminder and scripted a scheduled job script which is as below but it is not ...

ChuanYanF by Tera Guru
  • 1093 Views
  • 4 replies
  • 3 helpfuls

Resolved! How do we put a placeholder in any of the other string fields?

Dear expert, I would like to know is there any way for us to include a placeholder feature in any of the string fields in the risk event record form, like currently the work notes and the additional comments feature which has a placeholder like below...

ChuanYanF_0-1744165053361.png
ChuanYanF by Tera Guru
  • 526 Views
  • 1 replies
  • 2 helpfuls

Report and Dashboard

Hi Community, I’m currently working on the ServiceNow Yokohama version and would like to understand the steps to create reports and dashboards in this version. Are there any changes or new features introduced in Yokohama related to reporting or dashb...

Resolved! Guided Setup error in Customer Service Application

Hi Everyone!I have installed a csm plugin "com.sn_customerservice" and i have the role of "sn_shn_admin" but I am unable to view Guided setup( All> Customer Service > Administration > Guided Setup). When i try go open this page i got a popular error ...

task 3 of micro-certificate

too many tries but not successfully in the task the number is applying different for others and in youtube vods they are getting same number how to create exact number of incident as they are getting ?

MANKURS by Mega Contributor
  • 280 Views
  • 1 replies
  • 0 helpfuls

Display only active CI in Incident and Change modules

Hi, Is it possible to update CI search filters in the Incident and Change modules to only display "Active" status CIs (Installed) when linking/searching for affected CI fields in the request.  At the moment all statuses appear in the search that is r...

danielmanga by Tera Contributor
  • 242 Views
  • 2 replies
  • 0 helpfuls

Resolved! Additional Comments - Review and Monitor state in Risk

In OOB, additional comments is open to Draft, Assess & Respond states. While in Review and Monitor states, additional comments is hidden.We got a request that Additional comments should also visible to Review and Monitor state.I am looking for an exi...

MerzaLyn_0-1743997093249.png MerzaLyn_1-1743997162604.png MerzaLyn_2-1743997380656.png
Merza Lyn by Mega Guru
  • 418 Views
  • 1 replies
  • 1 helpfuls