Knowledge Center not displaying new templates properly

[smacleod]

From our Knowledge Admin: We have created a new KA template and added the new fields we need, following the documentation, but when we go to actually add a new article in the Knowledge Center, it looks nothing like the OOTB templates. there are no fields down the left side and I can't update the form like the documentation says I should be able to do. What are we missing?

[Dr Atul G- LNG]

Hi @smacleod 

I created a new template, and it is working as expected on the form.

Did you add the field to the template?

[Dr Atul G- LNG]

https://www.servicenow.com/community/knowledge-management-articles/introducing-knowledge-center-with...

https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/knowledge-article-templat...