Knowledge Center not displaying new templates properly

smacleod
Tera Guru

‎08-04-2026 01:55 PM

From our Knowledge Admin: We have created a new KA template and added the new fields we need, following the documentation, but when we go to actually add a new article in the Knowledge Center, it looks nothing like the OOTB templates. there are no fields down the left side and I can't update the form like the documentation says I should be able to do. What are we missing?

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Dr Atul - LNG
Tera Patron
In response to smacleod

‎08-05-2026 02:29 PM

Hi @smacleod 

I created a new template, and it is working as expected on the form.

Did you add the field to the template?

 

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DrAtulGLNG_1-1785965356164.png

 

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