coding fields like incident number, date, caller, etc into work order nots as a client user

[EsmondB]

I am a non-admin user agent who enjoys coding, and I have been using my knowledge to enhance user experience using HTML editing in additional comments. 
Our leadership team wants us to perform repetitive tasks in work order notes, such as copying/pasting dates, callers, phone numbers, etc. I can create templates, and I am trying to figure out how to add dates, callers, incident numbers, etc without having to copy and paste that information into additional comments without having to do this for every incident. 
Note that javascript is turned off.
Any ideas?
I have tried using something like ${number} with [code] and outside of code and it does not work. 

[Chaitanya ILCR · Accepted solution]

Hi @EsmondB ,

Response Templates feature might help you
https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/human-resources/concept/r...

Regards,
Chaitanya

[EsmondB]

This is very close to what I need. The unfortunate thing is that the current incident form that my org uses does not have responses enabled. If they were to enable it, this would work perfectly. 
Thanks

[Runjay Patel]

Hi @EsmondB ,

Are you saying that "dates, callers, incident numbers, etc" will get auto captured in additional comments if values change like below?

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[EsmondB]

Thanks for your response. 
I don't need it to auto-capture because this may require additional configuration roles. All I need is to reference the information on a case-by-case basis.
For Example,
I create an incident on behalf of a client. This incident has an incident number, a name, a date it was created, a Subcategory, and a Category. I hope to reference this information in additional comments and/or work order notes without creating business rules or writing Javascript (because I don't have the roles to do so).