ldap import / transform not inserting new users

[fusibennyboy]

Hi Everyone, 

Just wondering if anybody else had a similar issue, following our last lot of maintenance we are not having any nw users inserted from our ldap import/transform.

If I change the OU definition so that only a small number of new users are captured in the import the new users are created (although they show completed with errors on transform history)

Our specified users in the ldap query total around 3400 but our ldap import only has 900-1000 rows.

I can even browse the AD data under ldap server form and can see users who are not being created.

I logged this with Service now support 10 days ago and haven't had an update.

any idea?

Thank you!

Ben

[Saurav11]

hello,

It is very hard to give you a specific answer as we do not have the access to your instance to check the configuration and obviously ServiceNow can answer it much better than any of us in community. But I found the below support article can you check once:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538124

Please mark my answer as correct based on Impact.

[fusibennyboy]

Hi Saurav,

Thanks for the reply, unfortunatly this does not help, LDAP auth is working as expected, listener service is working and users can be created by logging in to service now (this performs an adhoc lookup against our dc and checks the OU def to see if the user should be created

[Arav]

Hi,

With regards to number mismatch, you may want to check with the LDAP team if a limit is set on the max number of users that can be pulled. This is usually done to avoid performance issues.

Thanks,

Arav

[fusibennyboy]

Hi Arav,

We have paging enabled and set on our ldap server, so the query results should create seperate import sets with 1000 rows each.

Ben,