Limit the maximum number of attachments uploaded at once

[Milan11]

Hi,

If the user wants to upload attachments to the ticket, he/she can use the paperclip icon or the drag and drop method. With both methods, multiple attachments (dozens, hundreds) can be marked and uploaded to the ticket at once. Is there any way to limit the maximum number of attachments that can be uploaded at once?

Regards,

Milan

[SatyakiBose]

Hello @Milan11 

ServiceNow technically doesnot restrict users from adding 'n' no.of attachments.

This can be achieved in 2 ways:

Either by restricting the maximum allowable size - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718101

Or

By writing a BR as mentioned in the posts below:

• How to limit the total number of attachments in a form like incident?
• How to restrict user to upload only 1 attachment at a time from Portal