Major Incident Managment - customize Post Incident Report to make changes visible in Workbench

Angelika Kielb
Tera Contributor

Hi All,

I managed to customize PIR tab for Major Incidents using "Configure -> Form Design/Form Layout" option , but it is visible in  Incident view only, not in Workbench. I need to have it displayed in Workbench - Post Incident Report. Is there any option to do it?

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Angelika Kielb 

 

Greetings!!

Not sure, but workspace try to edit from UIB and hope you get option to add the PIR Tab.

 

Please mark this response as correct or helpful or then solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G

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