Resolved! Can I recover records deleted by table rotation?
Records were deleted due to table rotation.Can they be restored?The affected table is "em_event".
Forum Posts
Resolved! Add clickable link in Email body of a Email action in Flow Designer
I am really struggling to find a solution to this and given the potential uses for it I can't believe it isn't simpler to use so I am hoping I am just missing something. I have a Flow in which I generate an email to an individual. There is a variabl...
What automations would you implement first in a nearly blank ServiceNow instance?
Hi everyone!I'm currently working with a relatively fresh ServiceNow instance focused on core ITSM (Incidents, Requests, and basic Catalog items already live). There's still a lot of room to improve efficiency through automation and good design pract...
Resolved! A change the name of a group, how will this change be reflected in the associated task?
Certainly! Here’s a refined version of your question that adds clarity and specificity:If I change the name of a group in ServiceNow, how will this change be reflected in the associated task records? Are there any specific implications or considerati...
Catalog Task scrip - Requested_for pointing to "Opened by" field
I'm trying to setup a script to dynamically assign a certain SCTASK in a workflow (in workflow editor, not studio) based off of the Site Admin Group that is set for the Location in the location variable, and if there is no Site Admin Group, to assign...
Microsoft Sentinel Store App - No ServiceNow menu, doesn't look like it's installed correctly
Hi,We are trying to get some sort of integration between Microsoft Sentinel and ServiceNowWe've installed the Microsoft Sentinel Store App (The one with the blue shield), but we don't see any configuration menu like what is described in the install/s...
Advanced work assignment - Manager role
Hi We are looking at using AWA for our HR cases so Agents are only assigned cases when not Offline. Testing is going well on this. However, my question is, can a manager mark an Agent as Available when the Agent has forgotten to do so? Thanks
Lab 6.1 - create test data
Step 1. Navigate to all> HHD > Incidents and InquiriesWhen searching for HHD under the all menu it is not returning any results! Seems like I might've missed a step in a previous lab! Or something has not saved.Any suggestions?
Resolved! Are the customer updates within the Default Global Update Set lost when creating a new Update Set?
Hello SysAdmin Forum, First time ServiceNow user here, so apologies if this is covered in some University modules I haven't seen yet. I've got a new Personal Developer Instance that I'm doing some lab exercises in, and was wondering what is best prac...
Resolved! Doubt regarding notifications
What are the different Notification methods that can be used to alert users when events that concern them have occurred? (Choose three.)Meeting InvitationEmailMessengerBrowser Pop upsSMS
Resolved! Best Practice for Implementing "Rollback to Fulfillment" in Flow Designer After Resolution Rejection
Hi everyone,I'm currently migrating a catalog item workflow to Flow Designer and need some guidance on the best way to implement a "rollback to fulfillment" scenario.Here’s the use case:After task completion, the RITM is marked as resolved.A user acc...
Flows stuck during upgrade
During the upgrade, the following flows were pending and did not complete.Does this occur every time I upgrade?Also, is it okay to cancel these flows?・Critical Update Instruction Flow・SC Best Practice Flow・critical_update_end_of_support_glideencrypte...
Resolved! Issue closing an order guide that have RITMs using both Workflow Editor and Flow Designer
I currently have an order guide that have RITMs using both Workflow Editor and Flow Designer and I'm struggling to find a way to close it off when all RITMS are 'closed complete' I have been reading KB0696058 which states the following: IssueThe requ...
Resolved! ServiceNow Career options
Hello Everyone, What's the best way one can get involved with A career in Serrvice NOW after taking the CSA and passing? Currently I work as a systems anlyst for one of the applications my organization uses but my organization uses SNOW for their IT ...
