Forum Posts
Help prioritizing story backlog
Hello everyone, Does anyone use Service Level Agreements (SLAs) with user stories? I'm looking for suggestions on how to better prioritize stories to eliminate a large backlog?thanks in advance for any feedback you have
Testing Inbound Import Set API Request with ATF
I've got a request payload that's a JSON array of objects that will be sent as a post request to the /now/import/{stagingTableName}/insertMultiple endpoint ad-hoc. I've already built the staging table (extends Import Set Row) and have a step in an AT...
Resolved! can't install "Integration - Multiple Provider Single Sign-On Installer" plugin
Hi I can't install the plugin in a PDI environment.The affected plugin is "Integration - Multiple Provider Single Sign-On Installer".I'm logged in as an administrator, and it shows up in the plugins list, but when I click the install button nothing h...
Resolved! Relationship between cell context menu UI actions and "Requires role"
I want the UI actions displayed in the cell context menu to be visible only to admins.I set the "Requires role" for the UI action to admin, but it was not hidden.Is this not possible to use this on the list screen?
Resolved! How to tell which business rule is being applied
Hello, Is there any way to tell when a certain business rule or other script is applied? I did some problem management upgrades over the weekend and now my incidents are being set to active=false whenever the incident state changes to In Progress. I...
Resolved! Which one will be displayed if the UI action conditions are the same?
The following OOTB UI actions have the same conditions set.The UI actions highlighted in yellow are displayed, but what is the criteria for displaying them?Are they displayed in order of oldest creation date and time?
About setting login page after session timeout in Service Portal
Hi Community, after session timeout in sp, in my PDI, this will show, anyone knows where I can set this up? Or is there a setting to control this page to show or not? Many thanks!
Resolved! Service Catalog: Include "Description tab" to the Incident Summary
Hello,Is it possible to add a tab to the incident summary page that brings in the description of what was reported by the user?
Decision State
Looking for recommendations on how your organization utilizes the Decision State to align with the Decision Status. Any verbiage or definitions that you can provide would be helpful.To provide context: we are maturing our process and have come across...
Resolved! Webassessor Email Not Link
I linked my email with Webassessor in Now Learning, but I haven't received a confirmation email. My email still isn't linked, and it's been nearly 40 hours. Can someone help with this?
Resolved! Variable info is displayed incorrectly in approval notification for record producer in scoped app
Hello All , There is a requirement to display Variable Information in Approval Notifications for a Record Producer submitted in a Scoped Application, so for that we are using this email script somehow it is working , But variable details are showin...
Resolved! Order Guide usage as a wizard
Hello All, We have a situation where we have multiple catalog items and users are getting confused as to what to select. One of the possible solutions I came up with is to use an order guide to ask questions to "Guide" them to the right catalog...
Resolved! Is there any tool which ServiceNow supports bulk data import/export/delete or querying data
Is there any tool which ServiceNow supports for bulk data import/export/delete or querying data from any table or any metadata that can help make data operations quicker and smoother?
The role for Integration with Microsoft Defender for Cloud Apps
Hi all, Has anyone integrated your ServiceNow instance with Microsoft Defender for Cloud Apps? Can you share your experience, specifically needed roles. in the Microsoft site, they required the admin role for the OAuth.
