Hello,I am currently working on configuring SMS Email Notifications in ServiceNow, based on the steps outlined in this ServiceNow article, which explains how to enable SMS notifications via email-to-text.How to setup a SMS Email Notification in Servi...
Hi Everyone, Greetings for the day! How can I move an Incident to from Closed state to Cancel state.I am trying to do this via Fix script, its throwing a message 'Invalid state transition'. Can you please help me with the script. Best Regards,Chhavi ...
Hi All,We have this requirement where my client wants to create a dashboard with KPI reports in our Idea table (PPM) below reports are what is needed. We do not have PA license. -KPI report to track if 4 records in Idea table is created per month, s...
Hello All,Are there any known issues or PRBs when we migrate from Maria DB to Raptor Standard or any checklists which we need to take care of.
What is the difference between sys_app_module and sys_ui_module?An error I got when applying an update set was pointing to two different module tables.What is the difference?
We have addressed the error that occurred when previewing an update set.We are currently looking for a table that records this information.It seems that error information remains in "sys_update_preview_problem".However,
I have been looking at how to achieve my desired outcome, but I have not been successful. In essence I want to replication what the ServiceNow support site does. A user will report an issue, it will pull from the description some key information and...
I was using Document Viewer to check the contents of files.After uploading multiple files at once, when I clicked the "View" link, garbled characters were displayed in the documents.The problem did not go away even after waiting a while or logging ou...
Myth: It’s fine to delete old or demo user records from the sys_user table—just bulk delete them to keep the system clean. Truth: Deleting user records causes real data loss and reporting issues—such as losing caller information on incidents and brea...
HI please delete this post permanently. https://www.servicenow.com/community/hrsd-forum/group-by-on-reports-is-not-working/m-p/3304542#M42041 Regards,SK
I was already cleared my csa certification exam in last year form my last organization, but now i want to maintain my csa certification because of it got expired .and partner company providing me free voucher I was migrate my account and connected ...
i have details to be mapped , I am facing difficulty in triggering the flow , I want to trigger a flow which will create an case automatically on first Saturday of every month, can anyone guide me if not flow any other approach ?
"The user wants to add incidents to the 'Incidents Fixed by Change' tab in the Change Request section. However, they're facing an issue: they can only add incidents with states 'New', 'In Progress', and 'Resolved'. They're unable to add incidents wi...
Hi everyone, I have a scheduled job script that runs periodically and triggers an eventqueue for a specific record, which sends out an email. I'd like to modify the script so that before the queuing/triggering of the event/email, it checks whether th...
At Knowledge, there was a vendor who discussed having a widget baked into their ESC showing any major issues going on and an "up vote" button that end users could use to report that they were also "affected" which would create a child ticket under th...
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