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Resolved! How to tell which business rule is being applied

Hello,  Is there any way to tell when a certain business rule or other script is applied? I did some problem management upgrades over the weekend and now my incidents are being set to active=false whenever the incident state changes to In Progress. I...

Brent Cox by Giga Guru
  • 3316 Views
  • 5 replies
  • 5 helpfuls

Decision State

Looking for recommendations on how your organization utilizes the Decision State to align with the Decision Status. Any verbiage or definitions that you can provide would be helpful.To provide context: we are maturing our process and have come across...

Resolved! Webassessor Email Not Link

I linked my email with Webassessor in Now Learning, but I haven't received a confirmation email. My email still isn't linked, and it's been nearly 40 hours. Can someone help with this?

PreciousAka by Tera Contributor
  • 760 Views
  • 5 replies
  • 0 helpfuls

Resolved! Order Guide usage as a wizard

Hello All,      We have a situation where we have multiple catalog items and users are getting confused as to what to select.  One of the possible solutions I came up with is to use an order guide to ask questions to "Guide" them to the right catalog...

Resolved! I need a System Admin module support contact

Does anyone know how I can follow along with the modules in Yokohama, that are being walked through in the system admin training mods? I'd like to follow along in the system in perhaps a test or dev environment to help immerse myself in the training....

JeremyU by Tera Contributor
  • 1061 Views
  • 10 replies
  • 0 helpfuls

Resolved! How to hide a variable in MRVS for a specific catalog item only

I want to Hide a Variable (state_name) which exists in a Multi row Variable set for a specific catalog item. I've tried set display, setvisible by writing a onload and ui policy scripts. but it wo'nt worked. Any one have any idea to hide variable in ...

Aditya02 by Tera Guru
  • 1442 Views
  • 16 replies
  • 3 helpfuls

Agent - Create Asset bug?

Has anyone run into this bug of sorts with the Agent app? I go to create an asset and the screen in this screenshot comes up: If I fill in these fields, nothing happens. I can then go to the list view within this feature, and go to create an asset wh...

Screenshot_20230111-164647_Agent.jpg Screenshot_20230111-164718_Agent.jpg
Community Alums by Community Alums  
  • 1344 Views
  • 9 replies
  • 5 helpfuls