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3 weeks ago
Hello!
We have an issue with MFA by email:
Everything seems to be properly activated, but when the user selects the email option for MFA, the OPT email is never sent. It seems the server does not even generate it, as it does not appear in System Logs > Emails.
The MFA policy is activated in Multi-factor Authentication > MFA Context.
"Enable Multi-factor authentication" and "Enable email OTP for Multi-factor authentication" properties are set to true in Multi-Factor Authentication > Properties.
In Adaptive Authentication > Authentication Policies > Properties, the property "Enable Authentication Policy" is set to true.
The users have Notifications enabled and "Enable Multifactor Authentication" set to true.
The system can send emails, as we have multiple other emails going out.
What am I missing???
Solved! Go to Solution.
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3 weeks ago
We solved the problem. The notification was in a different domain.
The multifactor.otp.email.notification notification was in domain XYZ, but we were trying to use it in domain ABC. I put the notification in global, then it started to work.
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3 weeks ago
Hi @FSTA
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818495
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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3 weeks ago
When I click the link, I cannot see the information. I get a message saying: "Your role does not grant you access to this article. Please use Search to find related content."
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3 weeks ago
We solved the problem. The notification was in a different domain.
The multifactor.otp.email.notification notification was in domain XYZ, but we were trying to use it in domain ABC. I put the notification in global, then it started to work.
