MFA stopped working

Milan11
Tera Contributor

‎05-07-2024 03:47 AM

Hi,

I have a particular problem with MFA. I had no trouble logging into our non-production instance using different web browsers from one laptop.

Suddenly MFA only works properly in the first web browser you used to log in after turning on MFA. When I try to log in using other browsers (Chrome, Firefox), the system accepts my login credentials but after entering the MFA code, it returns me to the username and password page. When I select the option to receive the MFA code via email, I get the error "Unable to generate 6-digit authentication code. Please contact your administrator to log in".

Other people who use this instance have the same problem.

We are running on Vancouver.

Regards,

Milan

 

 

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Tanushree Maiti
Mega Patron

2 weeks ago

Hi @Milan11 

 

  • Try in Incognito/InPrivate browser.
  • The 6-digit code is time-sensitive. Make sure within the time you are submitting MFA
  • If still not working , ask your admin to disable your MFA once you are logged in enable it.

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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