Use cases for Agentic AI

amitganguly · 3 weeks ago

Dr Atul G- LNG · 3 weeks ago

https://www.servicenow.com/uk/blogs/2025/identifying-agentic-ai-use-cases

https://www.servicenow.com/docs/r/intelligent-experiences/ai-agent-examples.html

https://www.youtube.com/watch?v=QLucB04QiYg

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Tanushree Maiti · 3 weeks ago

Hi @amitganguly

Here you will get couple of use cases:

1. Use cases for AI AgentsUse cases for AI Agents

2. I implemented couple of use case for POC (simplest one)

a. Propmt type story number -> automatically update set would be created and shared

b. prompt key word, it will check the corresponding KB and share the KB number

3. For hackathon , tried ( it would be a bit tough)

a. Fraud detector

b. compliance checker

Also Refer these use cases:

https://www.youtube.com/watch?v=WcCMXzcOwlw

Agentic AI (AI Agent) Development Guidelines and Use Cases (Hands-on Experience)

https://www.youtube.com/watch?v=QLucB04QiYg

Use cases for AI Agent..

https://aqltech.com/servicenow-agentic-ai-use-cases/

Finding the Right Jobs for AI Agents: A Strategic Approach to Use Case Identification

When to Use AI Agents: Rationalizing Uses Cases for Workflows, GenAI Skills & AI Agents

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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