Use cases for Agentic AI

[Dr Atul - LNG]

https://www.servicenow.com/uk/blogs/2025/identifying-agentic-ai-use-cases

https://www.servicenow.com/docs/r/intelligent-experiences/ai-agent-examples.html

https://www.youtube.com/watch?v=QLucB04QiYg

[Tanushree Maiti]

Hi @amitganguly 

Here you will get couple of use cases: 

1. Use cases for AI AgentsUse cases for AI Agents 

2. I implemented couple of use case for POC (simplest one)

   a. Propmt type story number -> automatically update set would be created and shared

  b.  prompt key word, it will check the corresponding KB and share the KB number

3. For hackathon , tried   ( it would be a bit tough) 

   a. Fraud detector 

   b. compliance checker

Also Refer these use cases:

https://www.youtube.com/watch?v=WcCMXzcOwlw

Agentic AI (AI Agent) Development Guidelines and Use Cases (Hands-on Experience)

https://www.youtube.com/watch?v=QLucB04QiYg

Use cases for AI Agent.. 

https://aqltech.com/servicenow-agentic-ai-use-cases/

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