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Use cases for Agentic AI

amitganguly
Mega Contributor

‎04-29-2026 02:09 PM

 
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Dr Atul G- LNG
Tera Patron

‎04-29-2026 02:14 PM

https://www.servicenow.com/uk/blogs/2025/identifying-agentic-ai-use-cases

https://www.servicenow.com/docs/r/intelligent-experiences/ai-agent-examples.html

https://www.youtube.com/watch?v=QLucB04QiYg

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Ask the Experts: Agentic AI Agent Use Cases
Ask the Experts: Agentic AI Agent Use Cases
youtube.com/watch?v=QLucB04QiYg
Join Ask the Experts host Allen Andreas as he welcomes MVP John Zhang who will conduct an interactive session highlighting real-world Agentic AI use cases. What is Ask the Experts? Ask the Experts is hosted by Allen Andreas (Senior Developer Advocate at ServiceNow) and is a ServiceNow Community ...
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Tanushree Maiti
Tera Patron

‎04-29-2026 08:42 PM

Hi @amitganguly 

 

Here you will get couple of use cases: 

1. Use cases for AI AgentsUse cases for AI Agents 

2. I implemented couple of use case for POC (simplest one)

   a. Propmt type story number -> automatically update set would be created and shared

  b.  prompt key word, it will check the corresponding KB and share the KB number

3. For hackathon , tried   ( it would be a bit tough) 

   a. Fraud detector 

   b. compliance checker

 

Also Refer these use cases:

https://www.youtube.com/watch?v=WcCMXzcOwlw

Agentic AI (AI Agent) Development Guidelines and Use Cases (Hands-on Experience)

https://www.youtube.com/watch?v=QLucB04QiYg

Use cases for AI Agent.. 

https://aqltech.com/servicenow-agentic-ai-use-cases/

Finding the Right Jobs for AI Agents: A Strategic Approach to Use Case Identification

When to Use AI Agents: Rationalizing Uses Cases for Workflows, GenAI Skills & AI Agents

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Build Agentic Workflows in ServiceNow: Use Cases, Agents & Tools
Build Agentic Workflows in ServiceNow: Use Cases, Agents & Tools
youtube.com/watch?v=WcCMXzcOwlw
Learn how to correctly set up ServiceNow Agentic AI and Now Assist so you can start building powerful AI-driven workflows. In this episode 3 deep dive, we walk through the three critical validations you must perform, how to enable the right plugins, configure AI Search and Now Assist experiences ...
Ask the Experts: Agentic AI Agent Use Cases
Ask the Experts: Agentic AI Agent Use Cases
youtube.com/watch?v=QLucB04QiYg
Join Ask the Experts host Allen Andreas as he welcomes MVP John Zhang who will conduct an interactive session highlighting real-world Agentic AI use cases. What is Ask the Experts? Ask the Experts is hosted by Allen Andreas (Senior Developer Advocate at ServiceNow) and is a ServiceNow Community ...
Ask the Experts: Agentic AI Agent Use Cases
Ask the Experts: Agentic AI Agent Use Cases
aqltech.com/servicenow-agentic-ai-use-cases/
Join Ask the Experts host Allen Andreas as he welcomes MVP John Zhang who will conduct an interactive session highlighting real-world Agentic AI use cases. What is Ask the Experts? Ask the Experts is hosted by Allen Andreas (Senior Developer Advocate at ServiceNow) and is a ServiceNow Community ...
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