Missing attachments

[JithinPadma]

Attachment getting missed while raising hrcases.it seems intermittent. On by testing lower instance, we are unable to reproduce the issue. can someone please advise. how can this be sorted out.

[Ankur Bawiskar]

@JithinPadma 

please raise a HI ticket.

How are they attaching file? Is it during record producer?

Is it directly on native?

Are they uploading some file types which are blocked?

Error message "File type not permitted or mime type does not match the file content" when uploading ... 

Can you check following system properties once:

glide.security.file.mime_type.validation system property is set to true by default in instance. When you set it to false then it will allow those type of attachments into instance.

Description about property from ServiceNow docs:

glide.security.file.mime_type.validation:Must be set to activate MIME type checking for uploads (all version Eureka and up). Enables (Yes) or disables (No) mime type validation for file attachments. File extensions configured via glide.attachment.extensions are checked for MIME type during upload.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shrushti]

checking instance again.