Multiple scheduled jobs 'Interaction state change for walk-up'

Akansha Gupta
Mega Sage

‎07-17-2025 01:17 AM

Hi All,

 

I have a issue where in healthscan, it is showing that Active scheduled jobs 'Interaction state change for walk-up' are run by Inactive users.

 

Can some please help to understand how there jobs are getting created and how to fix this issue.

 

Thanks

Akansha Gupta

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akanksha1pa
Tera Expert

‎07-17-2025 01:20 AM

 

  • Identify the scheduled job details:

    • Go to System Scheduler > Scheduled Jobs > Scheduled Script Executions.

    • Find the job named Interaction state change for walk-up.

    • Check the ‘Run as’ user or Owner field to see who is assigned.

  • Update the scheduled job user:

    • Change the user to an active user with proper permissions.

    • Save the scheduled job.

  • If there are multiple jobs created by inactive users:

    • You might want to run a script or use a report to find all scheduled jobs with inactive users.

    • Update their user references in bulk or manually.

  • Preventive steps:

    • Set a process to review scheduled jobs before deactivating users.

    • Use a “service account” or a dedicated active user to own scheduled jobs that should run continuously regardless of individual user status.

 

Chaitanya ILCR
Kilo Patron

‎07-17-2025 01:24 AM

Hi @Akansha Gupta ,

go to scheduled jobs and find your job name 'Interaction state change for walk-up'

and check if the Run as user is active or not 

if not change the user or make the user active

ChaitanyaILCR_0-1752740581478.png

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

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Akansha Gupta
Mega Sage

‎07-17-2025 01:29 AM

Hi @akanksha1pa @Chaitanya ILCR   - thanks for the reply!

I am already working on modifying the Inactive users in existing Scheduled jobs.

 

But here, I am trying to understand how these multiple jobs are getting created with the end user name as Run As, so i can make the required correction at the source.

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Chaitanya ILCR
Kilo Patron
In response to Akansha Gupta

‎07-17-2025 01:36 AM

Hi @Akansha Gupta ,

 

check the created by and created date of the scheduled jobs 

you can go through the log table by filtering with timeframe if there is any recent record (you might find someting)

 

or if there is any script that's creating them (may be creating the records directly in the sys_trigger table) is it a schedule job record or a direct record in the sys_trigger table?

 

 

if not please share more details on this issue with some screenshots

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

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