My favourites have dissapeared

[LewisT280302802]

Hi all,

Would anyone know why when working in instance my favourites would all disappear?

This has stopped me from completing a task as my one of my favourites ha snow gone therefore I would have to redo a certain task to re-continue

[GlideFather]

Hi @LewisT280302802,

did they disappear like you have N of them and now you have N-1 or you don't seem that at all?

There's bug for these tabs that sometimes it doesn't show the values there - impacting Favourites but All and History as well... you click and suddenly it goes liek this:

To verify if they are still there as well as eventually backup your bookmarks, you can you System Definition > Bookmarks

Or navigate to: https://yourinstance.service-now.com/sys_ui_bookmark_list.do

There filter User is <select a user> and you will see if the bookmarks exist or not.

The screenshot i shared above is a known error and to fix it, you must set this property to false and ignore cache true, as seen here: https://yourinstance.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=d87e44b9c34b66109e6298ec0501310b

glide.ui.next_experience.menu_lazy_loading_enabled

TL;DR

• to quickly access bookmarks
  • https://yourinstance.service-now.com/sys_ui_bookmark_list.do
• to fix this for good, set this to false
  • https://yourinstance.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=d87e44b9c34b66109e6298ec0501310b