My favourites have dissapeared

[LewisT280302802]

Hi all,

Would anyone know why when working in instance my favourites would all disappear?

This has stopped me from completing a task as my one of my favourites ha snow gone therefore I would have to redo a certain task to re-continue

[GlideFather]

Hi @LewisT280302802,

did they disappear like you have N of them and now you have N-1 or you don't seem that at all?

There's bug for these tabs that sometimes it doesn't show the values there - impacting Favourites but All and History as well... you click and suddenly it goes liek this:

To verify if they are still there as well as eventually backup your bookmarks, you can you System Definition > Bookmarks

Or navigate to: https://yourinstance.service-now.com/sys_ui_bookmark_list.do

There filter User is <select a user> and you will see if the bookmarks exist or not.

The screenshot i shared above is a known error and to fix it, you must set this property to false and ignore cache true, as seen here: https://yourinstance.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=d87e44b9c34b66109e6298ec0501310b

glide.ui.next_experience.menu_lazy_loading_enabled

TL;DR

• to quickly access bookmarks
  • https://yourinstance.service-now.com/sys_ui_bookmark_list.do
• to fix this for good, set this to false
  • https://yourinstance.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=d87e44b9c34b66109e6298ec0501310b

[MuhamadI7945177]

Hello. This is very helpful guide and quick tips.

[VanshS]

Please create the system property glide.ui.next_experience.menu_lazy_loading_enabled and set it to false. The property type can be true | false. The inconsistent behavior occurs because menu items are cached for five minutes. When the property is true (the default), the main frame, app shell, and menu headers load first, and the menu items appear afterward. Setting the property to false loads the menu items at the same time as the menu headers.

If this helps, please mark the response as helpful.