Email Notifications not run in Production instance

[MuhamadI7945177]

Hi all, perhaps im new user here in forum. Any idea why email notification is configured correctly and works in test instance, but in Production instance, no emails are sent? What’s the most common overlooked setting?

[Yousaf]

Hi @MuhamadI7945177 
1. Can you make sure required email properties are enabled. if no email is being sent in production

if this isn't the issue this could be one of many reasons that it is not triggering. we will look into it one by one

[pgfitzpatrick]

review this doc to ensure your email configuration settings are correct.

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/reference-page...

also check the Email Logs to see if you see your outbound email and for any errors.

Also check the 'Advanced View' for the notification to ensure the recipients are configured correctly.

Regards

[Sarthak Kashyap]

Hi @MuhamadI7945177 ,

Please check below links

https://www.servicenow.com/community/servicenow-ai-platform-forum/notifications-are-not-sent-on-non-...

https://www.servicenow.com/community/itsm-forum/notification-not-getting-triggered-in-production-ins...

https://www.servicenow.com/community/servicenow-ai-platform-forum/sending-email-in-a-task-on-product...

Please mark my answer correct and helpful if this works for you
Thanks and Regards,

Sarthak

[AndersBGS]

Hi @MuhamadI7945177 ,

Really hard to state without context. Can you please share your notification configuration, then it will be much easier to help you.