my servicenow not loading.

[SambitkumaB]

i am new to learn service now. yesterdaynight i shutdown my laptop but today morning , the service now is loading not opening the admin page and half open the developer age where status showing offline...what should i do..its been 7 hrs now not opening

[Dr Atul G- LNG]

Hi @SambitkumaB 

You can click the Refresh button on the second screenshot and confirm. It may take some time, but the PDI should come back online soon.

Please note that PDIs do not come with official support, so patience may be required while the issue is being resolved. For now, I would recommend waiting and checking again later.

[yashkamde]

Hello @SambitkumaB ,

I started seeing the same behavior today. As soon as I open my PDI, it stays on the Loading screen.

I'd recommend waiting 30–60 minutes and trying again. If it's still stuck after 2–3 hours, raise an issue through the Developer Portal Support, as the instance may require intervention from the ServiceNow team.

If my response helped mark as helpful and accept the solution.

[Aditya_hublikar]

Hello @SambitkumaB ,

yes  this  same issue is faced my multiple users . But now getting this message 

After some time screen is loaded but instance went to offline .

 I think , we should wait for some time , its servicenow internal error 🙂 

 .Instance will  work after some time .

If this helps you then mark  it as helpful and accept as solution.

Regards,
Aditya

[Tanushree Maiti]

Hi @SambitkumaB 

Few community members also  reported the same. 

Wait for some time. At some certain interval Refresh the instance from developer portal.

Do not worry. It would be work again.

There is no support available for PDI .