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Name of user not reflected in the caller id tab

SH40171025
Tera Contributor

‎06-25-2025 03:52 AM

 
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3 REPLIES 3

Nehal Dhuri
Mega Sage

‎06-25-2025 04:22 AM - edited ‎06-25-2025 04:24 AM

Hello @SH40171025 ,
Did you check whether the user's first name and last name are populated in the user record?
If not, kindly update those fields and then verify again.
If this resolves your issue, please mark this reply as helpful.

Please hit like and mark my response as correct if that helps
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Voona Rohila
Tera Patron

‎06-25-2025 04:22 AM

Hi @SH40171025 

Can you please share more details of the issue you are facing?


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
5x ServiceNow MVP
0 Helpfuls

Dr Atul G- LNG
Tera Patron

‎06-25-2025 04:24 AM

Hi @SH40171025 

Do you have any screenshots? Are you referring to a card in Workspace (WS)?
Also, please make sure the user has a name field filled in their user record.

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Dr. Atul G. - Learn N Grow Together
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