Need Assistance with Scheduled Job Failures

Ayush Rathour
Giga Contributor

‎10-14-2023 08:06 PM

Hello ServiceNow Community,

I hope you're all doing well. I'm currently facing an issue with scheduled jobs in our ServiceNow instance, and I'm seeking assistance to troubleshoot and resolve it. Here's some background information:

Issue Description: We have several scheduled jobs that perform essential tasks, such as data imports and notifications. Recently, these jobs have started to fail intermittently, and we're having difficulty pinpointing the root cause.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-15-2023 08:15 AM

Hi @Ayush Rathour 

 

Greetings!!

 

It is tough to guess the error here. Please check is any other job or BR or third party integration working on same table.

 

Is this service account has all access or any changes in ACL level?

 

or check in logs what error it is showing?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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