The experience team here is interested in improving the support we provide to users getting started with ServiceNow or a new ServiceNow product so you can maximize the value you are getting out of our platform. We would love to hear more about ...
I have this script for UI Action Assign to me: assignToMe(); function assignToMe() { if (!current.active || !current.assigned_to.canWrite()) { gs.addErrorMessage(gs.getMessage('You do not have permission to update assigned to')); ...
Is there a recommended approach for integrating a specific third-party system with ServiceNow, and what are the potential challenges?
I created a UI action and am having but one issue. When on the incident form and I hit it, it executes the UI action (assigning the incident to the current user - 'Assign to me' UI Action button) but then it returns me back to the list view of the in...
There is a task reminder checkbox on HR tasks in agent workspace. However, when agents check the box. it doesnt trigger any emails. Also, we dont know, if this reminder checkbox is related to this featurehttps://www.servicenow.com/community/develop...
I changed the "Download" link for attachments to "View".I have set the attribute "Use Document Viewer=true" in the collection type dictionary record. When I view a compressed file (.zip), I cannot see the file contents and the file is downloaded.Is i...
The following questions give you an idea of the strings that cannot be used. https://www.servicenow.com/community/sysadmin-forum/characters-that-cannot-be-used-in-quot-sysparm-query-quot-in/m-p/3282059#M18648 A new problem has occurred.I found tha...
I am copying records using the following script.However, the new record form that appears after copying is the default view.Is it possible to copy a record while maintaining the view?I would like it to have the same functionality as copying an incide...
I am looking for a way to create a field on a form that is searchable on a non display column fro mthe Department table. For example, our department table has a custom column label called Epic Department [u_epic_department]. This is a String type fie...
Good evening,My first post here! I'm wondering if anyone has looked at using Power Automate workflows to make headerless event-driven KBA creation?I've built out event-driven monitoring flows to watch folders for Business Analysts' Visio processes an...
ServiceNow has a feature that allows users to create report from a list of records:To do this, we select the three dots from a column header, then "Bar Chart" or "Pie Chart" from the menu. However, whenever we do this, the resulting report is automat...
Hi, Looking to see if there is anyway in sharing a scheduled report with other communication channels like TEAMs instead of just email. Anything setting within tool or even possible with flow designer ?
Hi All I have set up and inbound email action for one of our 3rd party suppliers to send emails to raise tickets in our servicenow. however it is currently being excluded as there is a filter to ignore email with servicenow generated:true. Is there...
Hi, so this is a very straightfoward question, never seem to find a complete answer...How do you discover what is filling a value inside a field when a ticket has recently been created, for example assigned to or assignment group... I've tried with t...
I've migrated (in our DEV instance) the >3,000 reports and accompanying dashboards from Reports to Platform Analytics and noticed that none of the migrated reports have the "Border and Spacing" component available; if I create a new Data Visualizatio...
