I created a flow for my new catalog item which requires 2 level of group approval.I used Approval set instead of Approval to the Approval Field. During testing, it only requires once approver. But when I activate it and add to my catalog item, the ap...
Hello ServiceNow Community,I recently earned my Certified System Administrator (CSA) certification (April 23, 2025)!I'm passionate about building a career in the ServiceNow ecosystem and am currently seeking entry-level opportunities or internships w...
I created an HR template on the employee relations table. When I (admin) create a case, all the fields populate from the template. When I impersonate a non-admin user and create a case, the "State" field does not update, it stays in "Draft" status...
Hi Team, I am reaching out to seek guidance on how to create a customer service portal and dashboard in ServiceNow. Specifically, I would like to understand the best practices for designing the user interface, implementing features for customer inte...
I am trying to show approvers for the REQ and RITM on Task level so the resolvers don't have to go to the REQ or RITM to view the approvers.I tried to create Relationship in system definition but it didn't work. still showing no approvers on Task "A...
I would like to clone an instance.The table I want to set as an excluded table is using table rotation.If rotation tables with table names from 0000 to 0006 exist, do I need to set all of them as excluded tables?
Dear colleagues, I was trying to find documentation / use cases on how to best leverage the CI relationships in Incident / Change Management. As an example, I have implemented an automation that notifies automatically to business application owners t...
Hi, I am currently making some changes to Security incident (SI) table and one of which is to change the browser tab title when viewing an existing security incident record. Currently, the title is <SI number> | Security Incident | ServiceNow, e.g. S...
Hello, I want to set up an inbound email action that triggers the creation of an RITM and SCTASK based on an existing catalog item and workflow. However, the work I've done so far results in the email sender receiving the template body but no content...
In our instance, when Risk assessment is completed the Risk state is automatically update to Respond.I am trying to look for business rules for this, but I cannot find any rules for this.Because we receive a requirement that when Risk assessment is c...
In February, I passed my system administrator exam and I wanted to get experience that I can add to my resume. I already reached out to several members of the ServiceNow team at my company and my immediate manager but no one is willing to provide me ...
Hello, we are using multiple JDBC Data Sources which import user data and other data into our ServiceNow instance. In the other end there is MID Server which connects to Microsoft SQL Server to fetch the data. This has worked for multiple years now.B...
Hello everyone, Does anyone use Service Level Agreements (SLAs) with user stories? I'm looking for suggestions on how to better prioritize stories to eliminate a large backlog?thanks in advance for any feedback you have
I've got a request payload that's a JSON array of objects that will be sent as a post request to the /now/import/{stagingTableName}/insertMultiple endpoint ad-hoc. I've already built the staging table (extends Import Set Row) and have a step in an AT...