Does anybody know if the upcoming changes related to Platform Analytics Migration will effect the user experience for creating dashboards & reports?I am hoping no, because we use Performance Analytics, and my understanding is that we cannot opt out o...
Good Morning, I have the current scenario being asked of our team for on-call scheduling and I'm not sure fully how to implement: Team A already has a 24/7 on call schedule, however currently that is only used for who to callWe want to add another af...
We’re running into a major issue with Performance Analytics in a domain-separated instance (Xanadu). Our CSM cases live in external customer domains, and while we see ITSM/Agile KPIs fine in our internal domain, we can’t see any CSM case-based KPI sc...
During the upgrade, a subflow called "SC Best Practice Flow" was executed but remains pending.When I check the actions, the first action, "Create Flow Data," is pending.I looked into this flow and it appears to be related to a record in the "Flow Dat...
I would like to know if a record is kept of records imported from XML on the list screen.I would like to know who imported the records and when it was executed.
I have a user that wants read only access - to view tickets submitted and/or fulfilled by a particular group. If I give that user read-only access, they can no longer submit tickets on the service portal. There has to be a way around this. What am...
According to AT&T, they are going to be retiring the email to text and text to email capabilities. Support article: https://www.att.com/support/article/wireless/KM1061254/ We have a case open with support, but curious if anyone has any official word ...
In an on-premise Xanadu installation I'm trying to reduce the amount of log output.There are some questions coming up: 1) How to limit sys_trigger log output?There are lots of entries for sys_trigger in the logs.For example "Flow Engine Event Handler...
I am a platform owner, what should I learn in the university to help me?
I have recently Completed my Servicenow Certification. Can I know the further process to search related jobs on this?
Hi TEam,Can we create custom catalog item to create or to add user / employee in AD usingorchestration.The scenario is like create / add user in AD group using automation.Catalog item owner daily create / add some user list having there EMP id (samAc...
After a recent clone down, I am unable to edit the UX Style for our default theme.Receive message stating 'This record is in the sn-themes application and cannot be edited. The installed application 'sn-themes' is private.'Previously I was able to ac...
What is the best practice or guidance, on the State field for REQ, RITM, SCTASK for when the SCTASK is at Closed Complete, Closed Incomplete, or Closed Skipped? Cause I have a user who is asking why the REQ.State is at 'Closed Complete' while the SCT...
Hi,I'm trying to add a placeholder in the catalog variable. I used the below mentioned onload client script, but the placeholder is not working on the service portal. Please help me on this requirement. function onLoad() {var field = g_form.getElemen...
I want to make a call using Twilio Spoke.I want to check the audio using a test message.Is it possible to create an audio file without making a call?Since calls incur charges, I would like to create an audio file and test it if possible.
