Need to only clone data from Prod to SubProd without affecting system configurations.
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02-10-2025 11:12 PM - edited 02-10-2025 11:15 PM
We need to clone the data for some of the tables from one instance to another.
Which approach is most effective for achieving this scenario?
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02-10-2025 11:16 PM
Hi @Shivani5
You can add those table in preserve during clone. or you can get it via xml but clone is best way.
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02-10-2025 11:27 PM
Hello @Shivani5
Refer below links to clear if any grey spot in mind.
ServiceNow Cloning preparations and best practices... - ServiceNow Community
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1214608
https://youtu.be/rHxuRQVh37M?si=eVIIpN5L6XZ9bv3V
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Viraj Hudlikar.
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02-11-2025 02:32 PM
The easiest way to achieve this is through an XML export (filter from the list view down to the records you need, then click on the three dots next to the column header > Export > XML). Then on the target instance, click on those three dots again, and Import XML. Note: you can Import XML on any table you are viewing, and it will automatically upload to the correct table. (For example, if you were viewing sys_user, and imported XML for incident, it wouldn't mistakenly upload those incident records to sys_user.)
Alternatively, you could set up a clone profile if you'd like to achieve this on a somewhat regular basis. You'd have to specify the exact information to include and exclude.