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Not able to change a users email address

Liverpoolpacket
Tera Contributor

Trying to change a users email address.

 

I understand to do this you need to check the "Generate new password and notify user immediately" box at the bottom of the edit page.

 

The question is how does this affect users using SSO?

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

In case of SSO , dont set password.

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Joseph Lighthal
Tera Contributor

This is on sys_user right? Is the field read-only or are you able to change the email address then it changes back sometime later?

Ankur Bawiskar
Tera Patron

@Liverpoolpacket 

why to change email address of user?

Any change should happen via SSO or LDAP.

This will impact SSO login if email address is used as identifier.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader