How does your organization handle primary contact emails for vendor records in ServiceNow?
In our setup, we’ve noticed that the primary contact should ideally be unique for each vendor number, not shared across multiple vendor numbers. Using the same email address for several vendor numbers has caused duplicate account conflicts, so our goal is for every vendor number to have its own distinct primary contact email.
How is the broader SNOW community managing this?
Are there any best practices, configuration approaches, or solutions you’ve implemented to prevent duplicate account issues and ensure clean vendor/contact data?
Thanks in advance for any insights!
