On-call scheduling - Multiple schedules by CI

[Simon Hayward]

Good Morning,

I have the current scenario being asked of our team for on-call scheduling and I'm not sure fully how to implement:

• Team A already has a 24/7 on call schedule, however currently that is only used for who to call
• We want to add another after hours schedule to that team
• It should only trigger for an incident with a specific caller
• It should not trigger the 24x7 schedule during normal business hours.

I thought I had done something similar before with custom escalations, but you always have to have a default path.

I hope I explained that correctly.

Any help is appreciated.

[Dr Atul G- LNG]

Hi @Simon Hayward 

I think it’s doable.
The only thing to keep in mind is that while creating the schedule for Group B, make sure you’ve added these conditions

[Simon Hayward]

There is no Group B in this instance, we are trying to have 2 different schedules for the same group. The schedule should be triggered conditionally.

[Dr Atul G- LNG · Accepted solution]

Hi @Simon Hayward 

I doubt this is technically feasible, because a group can only be assigned to one shift at a time, even though physically, members could be part of two.

🔧 Workaround:
You can create a new group with the same members with different name and then try to achieve what you're aiming for using that group.