Regarding job schedules where the "upgrade_safe" field is set to False:

[bonsai]

I understand that job schedules with the "upgrade_safe" field set to False will not run during the upgrade.

<Reference>
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1080479

Would it still not work if I used the function to manually run the job schedule?

We would like users to manually perform actions during the upgrade process as needed.

This is a better method than manually updating records, but are there any other options?

NOW Support did not recommend setting the "upgrade_safe" field to True.

[Tanushree Maiti]

Hi @bonsai ,

As per my knowledge, If you manually click Execute Now , it will run right away, since manual execution skips the scheduler’s upgrade-state check.

Read these helpful article on same topic:

10 Instance Upgrade Tips for Moving from London to Madrid - Do's & Don'ts

Upgrade Safe

scheduled jobs with upgrade_safe=false 

[mahikottam]

Helpful

[Ankur Bawiskar]

@bonsai 

Servicenow recommend setting upgrade_safe=False for all custom jobs, as it can lead to unpredictable results, delays, or instance health issues

How to resolve scheduled jobs not processing during an upgrade 

Manual execution (from Execute Now) of job with upgrade_safe=False is also restricted during upgrade process.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[bonsai]

Instead of manually executing the job schedule, would it be better to run the script using "sys_script_fix"?