The tool that we use for on-call scheduling/routing/etc has been acquired, so we're currently evaluating the different tools on the market.
I'm looking to tap in to the wisdom of the crowd! What tool does your company use? How well does it integrate with ServiceNow? Any rockstar features? Or pain points? If it's an external system, why did you opt for that over the On-call module in ServiceNow?
Thanks so much!
