Prevent specific records from appearing in Service Portal search results

Joseph Warner · ‎05-08-2023

I have a business requirement to prevent certain standard change templates from appearing within search results within the Service Portal search bar. Is this possible?

Steven Parker · ‎05-22-2023

Go to the Record Producer table, add columns "Table Name" and "Hide on Service Portal" if there are not currently available in the list view. Then just filter the Table column to things you would like to hide (I filtered Table Name by *std_ - Standard Change Proposal in my example below) and make "Hide on Service Portal" true.

You can do the same thing on the Service Catalog -> Maintain Items if there are certain catalog items you want to hide.

Please mark this response as correct and/or helpful if it assisted you with your question.
Steven

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Mahathi · ‎05-08-2023

Hi Joseph,

Navigate to the "Service Portal Configuration" module and Click on "Search Sources" under the "Search Configuration" section.

You can use the search bar at the top of the page to search for a specific search source by name or keyword and try editing the search options.

Please let me know if this answered your query and mark helpful if it does.

Thanks!

Joseph Warner · ‎05-22-2023

Thanks @Mahathi, but I am not asking how to configure the Service Portal. I am asking how to prevent certain records from appearing within search results.

Mahathi · ‎05-22-2023

@Joseph Warner : it is not pertaining to Configuring any search but disabling searches if they are added as part of the source, we had disabled knowledge article search through these sources.

Thanks!

Joseph Warner · ‎05-23-2023

The source still needs to be enabled. I only want specific catalog items to be hidden, not all of them.